Senior CRM System Analyst

UL Solutions

Senior CRM System Analyst providing operational support and enhancing user experience for UL Standards & Engagement. Collaborating on CRM platform optimization and technology solution implementation.

Posted 6/29/2026full-timeEvanston • Illinois, North Carolina • 🇺🇸 United StatesSenior💰 $61,199 - $84,149 per yearWebsite

About the role

Key responsibilities & impact

Provide functional and operational support of technology software and systems.
Serve as the primary resource for day-to-day administration of the CRM platform.
Continuously monitor, clean, and validate data to maintain high standards of data quality.
Investigate, troubleshoot and resolve system and data related issues.
Deliver end-user support, training and guidance.
Promote best practices related to data management, reporting, and CRM utilization.
Develop and maintain dashboards and reports by integrating data from multiple sources.
Partner with vendors and service providers, ensuring effective communication, service delivery and contract compliance.
Support end-to-end projects, execute activities across the project lifecycle and ensure timely and high-quality deliverables.
Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
Support and facilitate internal and external meetings.

Requirements

What you’ll need

Bachelor’s degree.
Minimum 1 year related work experience.
Experience supporting CRM platforms such as Salesforce or similar systems.
Proficiency with Microsoft Excel and reporting tools.
Salesforce Certified Admin Certification (ADM 201) preferred.

Benefits

Comp & perks

All employees at UL Standards & Engagement are eligible for bonus compensation.
We offer comprehensive medical, dental, vision, and life insurance plans.
401k matching structure of up to 5% of eligible pay.
Additional 4% into your retirement saving fund after your first year of continuous employment.
Paid time off, including vacation, holiday, sick, and volunteer days.
Depending on your role, you may be able to discuss flexible working arrangements with your manager.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM Platform SupportData ValidationDashboard DevelopmentData IntegrationProject Lifecycle Management

Soft Skills

Problem SolvingCollaborationCommunicationTraining and Guidance

Certifications

Salesforce Certified Admin (ADM 201)