Senior CRM System Analyst

UL Solutions

Senior CRM System Analyst providing operational support and enhancing user experience for UL Standards & Engagement. Collaborating on CRM platform optimization and technology solution implementation.

Posted 6/29/2026full-timeEvanston • Illinois, North Carolina • 🇺🇸 United StatesSenior💰 $61,199 - $84,149 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM platform administration, particularly with Salesforce, while ensuring data quality and effective reporting. Capable of delivering end-user support and facilitating project execution to achieve organizational goals.

Highest-signal resume keywords

Salesforce AdministrationData Quality ManagementMicrosoft Excel ProficiencyReporting Tools ExperienceSalesforce Certified Admin

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM Platform SupportData ValidationDashboard DevelopmentData IntegrationProject Lifecycle Management

Soft Skills

Problem SolvingCollaborationCommunicationTraining and Guidance

Tools & Technologies

SalesforceMicrosoft ExcelReporting Tools

Certifications & Qualifications

Salesforce Certified Admin (ADM 201)

Industry Keywords

Data ManagementService DeliveryContract ComplianceEnd-User Support

About the role

Key responsibilities & impact

Provide functional and operational support of technology software and systems.
Serve as the primary resource for day-to-day administration of the CRM platform.
Continuously monitor, clean, and validate data to maintain high standards of data quality.
Investigate, troubleshoot and resolve system and data related issues.
Deliver end-user support, training and guidance.
Promote best practices related to data management, reporting, and CRM utilization.
Develop and maintain dashboards and reports by integrating data from multiple sources.
Partner with vendors and service providers, ensuring effective communication, service delivery and contract compliance.
Support end-to-end projects, execute activities across the project lifecycle and ensure timely and high-quality deliverables.
Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
Support and facilitate internal and external meetings.

Requirements

What you’ll need

Bachelor’s degree.
Minimum 1 year related work experience.
Experience supporting CRM platforms such as Salesforce or similar systems.
Proficiency with Microsoft Excel and reporting tools.
Salesforce Certified Admin Certification (ADM 201) preferred.

Benefits

Comp & perks

All employees at UL Standards & Engagement are eligible for bonus compensation.
We offer comprehensive medical, dental, vision, and life insurance plans.
401k matching structure of up to 5% of eligible pay.
Additional 4% into your retirement saving fund after your first year of continuous employment.
Paid time off, including vacation, holiday, sick, and volunteer days.
Depending on your role, you may be able to discuss flexible working arrangements with your manager.