Business Analyst

UL Solutions

Business Analyst focusing on technology enabled services and operational excellence at UL Standards & Engagement. Collaborating to support safety and sustainability initiatives through system optimization and stakeholder alignment.

Posted 6/5/2026full-timeResearch Triangle Park • Illinois, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $74,051 - $101,820 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technology solutions implementationprocess improvementuser experience optimizationsystems development lifecycle (SDLC)quality assuranceproject managementworkflow optimizationtroubleshootingdata analysiscontingency planning

Soft Skills

leadershipcommunicationpresentationfacilitationproblem-solvingcollaborationstrategic thinkinginterpersonal skillsstakeholder managementadaptability

Tools & Technologies

enterprise software solutionstechnology softwareproject management toolsdata-driven insightstraining programsauditing toolsuser feedback systemsconfiguration managementperformance monitoring toolsdocumentation systems

Certifications & Qualifications

Bachelor’s degreeAdvanced degree (preferred)

Industry Keywords

operational excellenceuser testingrisk managementresource managementsystem enhancementstechnology-enabled servicesstakeholder engagementprocess streamliningproject lifecycletechnology initiatives

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Support technology enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable.
Leverage application and technical knowledge of software and system functions to inform technology solutions implementation, process improvement and user experience optimization.
Drive rigorous technical requirement discovery, identify substandard or inefficient system processes, and ensure systems are designed, tested, and maintained to support usability and operational excellence.
Provide functional and operational support of technology software and systems.
Analyze existing systems and monitor performance of technology solutions.
Participate in testing and quality assurance assessments, conduct regular audits and use data-driven insights to offer recommendations on capabilities and optimize functionality.
Validate user requirements for systems in production.
Assist in the continuous assessment of user feedback and evolving needs to inform system enhancements.
Support deployment and configuration of new systems, applications and updates.
Provide ongoing education to end-users, create and deliver tailored training programs and materials.
Manage end-to-end projects, plan and execute activities across the project lifecycle and ensure timely and high-quality deliverables.
Support ongoing project governance through clear documentation, risk management, and status reporting.
Build and maintain relationships with key stakeholders, identify needs and leverage technology solutions to support operational efficiency, streamline processes and improve user experiences.
Provide advanced troubleshooting and resolution for system and applicant issues.
Develop and apply end-to-end solutions and implement proactive strategies to address complex, undefined, and ambiguous challenges.
Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.

Requirements

What you’ll need

Bachelor’s degree. Advanced degree preferred.
Minimum 3 years related work experience.
Demonstrated application and knowledge in implementing technology and enterprise software solutions.
Proficiency in managing and optimizing workflows within these platforms and driving associated resource and change management.
Understanding of systems development lifecycle (SDLC) methodologies and quality assurance best practices.
Experience guiding user testing, facilitating feedback sessions, and incorporating findings into systems improvements.
Project management skills with experience developing comprehensive project plans, identifying and mitigating risks, and managing project resources to deliver successful outcomes.
Demonstrated leadership skills with ability to lead project teams and effectively communicate project goals, requirements and progress to various stakeholder groups.
Problem-solving skills and experience analyzing and addressing issues with expertise in developing and implementing contingency plans.
Strong communication, presentation and facilitation skills, with ability to communicate key concepts and information to both technical and non-technical audiences.
Positive and collaborative interpersonal skills, with proven capability in fostering collaboration and partnership across teams to develop solutions with broad impact.
Strategic thinker with ability to innovate and adapt in a dynamic industry landscape.

Benefits

Comp & perks

comprehensive medical, dental, vision, and life insurance plans
generous 401k matching structure of up to 5% of eligible pay
invest an additional 4% into your retirement saving fund after your first year of continuous employment
discuss flexible working arrangements with your manager
paid time off, including vacation, holiday, sick, and volunteer days
bonus compensation