Mid-level Customer Success Operations Analyst
ImpulseUP
SQL
Customer Success Manager
UiPath
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor and report on key performance indicators, including adoption, engagement quality, and internal CSAT.
- Implement motions to validate license adoption, utilization, projected churn vs expansion, net new customers onboarding and playbook efficiency.
- Design and maintain Power BI dashboards to track trends, performance insights, and improvement opportunities.
- Collaborate with HUB Leads and Vertical CS Directors to identify best practices, standardize success motions, and amplify value realization.
- Translate complex data into clear, actionable recommendations for leaders and delivery teams.
- Support cadence reviews and strategic discussions with concise, data-backed storytelling.
Requirements
- 5+ years of experience in Customer Success, Data Analysis, or Business Insights roles within SaaS or technology environments
- Proficiency in Power BI for data visualization and reporting or another equivalent tool
- Strong analytical thinking with attention to accuracy, patterns, and detail
- Excellent written and verbal communication in English and Spanish
- Ability to work cross-functionally and influence without direct authority
- Capable in building strong relationships
- Collaborative, Listener & Advisor
- Empathy & sympathy
- Strong presentation skills
- Excellent verbal & written skills
- Curiosity and Learning Agility: Constantly seeks new ways to improve how we measure and deliver success
- Accountability: Owns results and follows through with discipline
- Critical Thinking: Balances data, context, and intuition to support sound decision-making.
Benefits
- Many of our roles allow for flexibility in when and where work gets done
- Reasonable accommodations for candidates on request
- Equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisbusiness insightsdata visualizationPower BIreportingperformance indicatorslicense adoptioncustomer onboardingplaybook efficiencyanalytical thinking
Soft skills
communicationcollaborationrelationship buildinglisteningadvisingempathypresentation skillscuriositylearning agilityaccountability
