Customer Success Manager

• Support our clients throughout their first year, driving adoption, activation, and scaled engagement to ensure consistent results and renewal potential;
• Analyze health and usage indicators across the customer base to enable preventive actions and identify revenue expansion opportunities;
• Manage a portfolio of clients with a focus on risks and opportunities, ensuring customers are aligned with their business objectives;
• Act in a consultative manner to enhance clients' growth and digital marketing strategy;
• Create and execute 1:few initiatives to increase coverage across the customer base;
• Conduct 1:1 meetings when necessary to ensure continuous monitoring of the customer journey;
• Consistently record interactions and relevant information to ensure efficient account management.

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