Senior CRM Analyst
IDT BY INDET GROUP
SQLTableau
Customer Success Analyst – Junior
RD Station
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
Cloud
About the role
- Support our clients throughout their first year, driving adoption, activation, and scaled engagement to ensure consistent results and renewal potential;
- Analyze health and usage indicators across the customer base to enable preventive actions and identify revenue expansion opportunities;
- Manage a portfolio of clients with a focus on risks and opportunities, ensuring customers are aligned with their business objectives;
- Act in a consultative manner to enhance clients' growth and digital marketing strategy;
- Create and execute 1:few initiatives to increase coverage across the customer base;
- Conduct 1:1 meetings when necessary to ensure continuous monitoring of the customer journey;
- Consistently record interactions and relevant information to ensure efficient account management.
Requirements
- Previous experience in Customer Success with a focus on ongoing engagement and relationship management;
- Knowledge or practical experience in digital marketing;
- Strong customer empathy and a drive to deliver an exceptional experience with our tools;
- Analytical ability to identify usage trends, behavior patterns, and opportunities for improvement through data monitoring;
- Organizational skills and agility to manage multiple demands and effectively maintain your schedule;
- Clear and objective communication skills, both verbal and written;
- A proactive, solution-oriented mindset, collaborating with internal teams and contributing to goal attainment and customer success.
- Experience working in a scaled Customer Success model will be considered a plus;
- Prior use of any of our products (RD Station Marketing, RD CRM or RD Conversas) will be considered a plus;
- Use of Artificial Intelligence tools to scale engagement initiatives, identify risks and opportunities, and increase CS operational efficiency will be considered a plus;
- Knowledge of platforms such as Power BI, Salesforce, Service Cloud and/or Gainsight will be considered a plus;
- Familiarity with agile methodologies (Scrum, Kanban) or project management will be considered a plus.
Benefits
- Holistic Well-being: We promote the holistic well-being of every employee through programs and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational and Social.
- Plurality: Diversity is part of who we are. Recognized among the Best Companies to Work for in Brazil, we actively promote inclusion and belonging. Our approach is human and living; through it we welcome and empower people both inside and outside the company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successdigital marketingdata monitoringanalytical abilityrelationship managementusage trend analysisbehavior pattern identificationagile methodologiesproject management
Soft skills
customer empathyexceptional experience deliveryorganizational skillsagilityclear communicationobjective communicationproactive mindsetsolution-orientedcollaboration
