Senior Vice President, Client Services
Visante
Client Services Lead
UDig
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Azure
About the role
- Lead client relationships: serve as a primary point of contact for assigned accounts—building trust, offering insight, and ensuring client needs are met.
- Drive delivery excellence: partner with Delivery Managers and Technical Leads to keep projects on track, remove blockers, and promote quality and accountability.
- Grow client accounts: build and execute account plans to expand footprint, identify opportunities, and connect UDig’s capabilities to client goals.
- Promote strategic value: help clients connect delivery success to broader business outcomes through insights and recommendations.
- Represent UDig’s brand: act as strategic advisor, storyteller, and relationship builder with energy and a long-term mindset.
- Champion client satisfaction: track and measure satisfaction across engagements to raise delivery impact and client experience.
- Collaborate across teams: work with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.
Requirements
- 7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
- A strong background in delivery management, operational oversight, and client relationship growth.
- Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
- Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
- Expertise in account planning, financial forecasting, and revenue growth strategies.
- Confidence bridging the gap between technical delivery teams and business stakeholders—communicating clearly and acting as a trusted advisor.
- Familiarity with agile delivery environments, project management tools (e.g., Azure DevOps, Jira, Notion), and service blueprinting methodologies.
