UDig

Client Services Representative

• Lead client relationships: serve as a primary point of contact for assigned accounts—building trust, offering insight, and ensuring client needs are met.
• Drive delivery excellence: partner with Delivery Managers and Technical Leads to keep projects on track, remove blockers, and promote quality and accountability.
• Grow client accounts: build and execute account plans to expand footprint, identify opportunities, and connect UDig’s capabilities to client goals.
• Promote strategic value: help clients connect delivery success to broader business outcomes through insights and recommendations.
• Represent UDig’s brand: act as strategic advisor, storyteller, and relationship builder with energy and a long-term mindset.
• Champion client satisfaction: track and measure satisfaction across engagements to raise delivery impact and client experience.
• Collaborate across teams: work with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.

Client Services Lead