Director, Professional Services
Udemy
full-time
Posted on:
Location Type: Remote
Location: Utah • United States
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Salary
💰 $150,000 - $188,000 per year
Job Level
About the role
- Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue
- Develop repeatable implementation methodologies, templates, and delivery playbooks
- Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy
- Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance
- Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value
- Improve capacity planning and resource allocation to support growth without linear headcount increases
- Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption
- Lead and develop a high-performing team, setting clear expectations and building leadership bench strength
- Provide structured feedback to Product and Engineering based on delivery insights
Requirements
- 8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
- 3–5+ years leading and scaling delivery or consulting teams
- Demonstrated success creating repeatable, revenue-generating service offerings
- Experience productizing services and improving attach rates and margin performance
- Track record reducing time-to-value while maintaining high customer satisfaction
- Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning
- Experience partnering with Sales leadership on deal strategy, positioning, and packaging
- Ability to balance strategic vision with operational execution
- Clear, structured communication skills with ability to influence executive stakeholders
- Experience in learning or edtech highly desired.
Benefits
- Full access to Udemy courses
- A monthly UDay to invest in yourself
- Budget for personal improvement
- Diverse and inclusive work environment
- Opportunities for career growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementation methodologiesdelivery playbookscapacity planningresource allocationutilization modelingrevenue forecastingmargin optimizationservice offeringscustomer satisfactiontime-to-value
Soft Skills
leadershipstructured communicationinfluencing stakeholderscollaborationstrategic visionoperational executionteam developmentfeedback provisionexpectation settingproblem-solving