UCP Oregon

Brokerage Director

UCP Oregon

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $95,866 - $119,833 per year

Job Level

Lead

About the role

  • The Brokerage Director leads strategic planning, service equity planning, community-building, contracts, and engagement with State, Medicaid, and local partners.
  • Acts as a consultation resource for employees, customers, families, and community partners by sharing knowledge, supporting problem-solving, and evaluating emerging needs.
  • Advocates for the expressed interests of customers, families, community partners, and team members.
  • Participates in an on-call leadership rotation for urgent after-hour issues.
  • Works collaboratively with the leadership team and oversees the efforts of direct reports to ensure effective management of the brokerage.
  • Works with supervisors and staff to strengthen systems that support sustainable workloads, clear expectations, and strong team collaboration.
  • Leads strategic planning to develop goals and objectives for the brokerage and operationalizes the agency mission through brokerage programs and services.
  • Guides organizational and systems improvements that support sustainable workloads, effective processes, and strong collaboration across the team.
  • Facilitates cooperative working relationships between staff, vendors, service providers, customers, families, and community partners.
  • Cultivates a culture of trust, transparency, and learning where team members feel valued, supported, and able to do their best work.

Requirements

  • Bachelor’s degree and 4+ years of experience in developmental disabilities, social services, education, mental health, or a related field;** OR high school diploma/GED and 6+ years of relevant experience.
  • 2+ years supervising employees.
  • Demonstrated ability to carry out an organization’s mission through leadership, planning, and compliance with policies, strategic goals, and governmental regulations.
  • Demonstrated mediation and conflict resolution skills.
  • Demonstrated ability to evaluate services and implement strategies that ensure program quality.
  • Experience developing program budgets and monitoring expenses.
  • Demonstrated commitment to customer self-determination and person-centered supports.
  • Exceptional written and verbal communication skills and the ability to communicate effectively with diverse groups.
  • Demonstrated ability to lead teams through organizational change, strengthen systems and processes, and support a collaborative workplace culture.
  • Ability to drive for work: valid driver’s license, reliable personal vehicle, auto insurance, and clean driving record.
  • Must pass reference and criminal history background checks.
  • **Preferred Qualifications**
  • Experience in operational leadership within an Oregon DD Support Services Brokerage.
  • Experience leading organizational development, systems improvement, or culture-building initiatives in human services.
  • Fluency in a second language, including ASL.
Benefits
  • Comprehensive medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
  • 4 weeks of paid time off, rising to 5 weeks after 5 years of service at UCP.
  • 11 paid holidays off per year.
  • 401k retirement plan with up to 4% employer match.
  • Mileage and expense reimbursement.
  • Paid eight-week sabbatical after ten years of service.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic planningservice equity planningprogram budgetingprogram quality evaluationconflict resolutionorganizational developmentsystems improvementperson-centered supportsleadershipcompliance with policies
Soft Skills
communication skillsteam collaborationproblem-solvingadvocacytrust buildingtransparencylearning culturemediationcustomer self-determinationorganizational change leadership
Certifications
Bachelor’s degreehigh school diploma/GEDvalid driver’s licenseauto insurance