IT Support Specialist
Ubiminds
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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About the role
- Act as remote on-site technical support for users in the New York office.
- Support employee onboarding and offboarding processes.
- Set up workstations, meeting rooms, and video conferencing equipment.
- Provide general IT troubleshooting, acting as first-level support.
- Manage the internal IT support ticket queue, performing triage and escalation when needed.
- Follow escalation protocols and ensure timely responses to support requests.
- Participate in an on-call rotation, when required.
Requirements
- 2–3 years of experience in IT support within a corporate environment.
- Degree in Computer Science or a related field.
- Proven experience with Windows 10 installation and troubleshooting.
- Hands-on experience with Microsoft Office 365.
- Experience with Active Directory.
- Knowledge of networking and system troubleshooting.
- Experience with ticketing systems and escalation protocols.
- Ability to work in a fast-paced, dynamic environment with minimal supervision.
- Strong communication, organizational, and problem-solving skills.
Benefits
- Work with an international team, supporting U.S.-based users.
- Remote-first work model.
- Full support from Ubiminds: HR, career guidance, and administrative services.
- Collaborative environment focused on professional growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportWindows 10 installationtroubleshootingMicrosoft Office 365Active Directorynetworkingsystem troubleshootingticketing systemsescalation protocols
Soft Skills
communicationorganizationalproblem-solving
Certifications
Degree in Computer Science