Ubiminds

Business Analyst

• Manage project timelines, task allocation, and stakeholder communication for AI and automation initiatives.
• Translate business requirements into clear, actionable project roadmaps aligned with operational goals.
• Use ClickUp to plan sprints, manage dependencies, and coordinate cross-functional collaboration.
• Lead client discussions to validate or propose automation and AI strategies, ensuring business–technical alignment.
• Design and review workflow architectures using n8n, Zapier, or Make to ensure efficiency and scalability.
• Oversee AI integrations across multiple domains, including Voice AI (Retell, Trillet, Bland).
• Manage CRM automations and system integrations with tools like Salesforce, HubSpot, and Close.com.
• Identify opportunities to reduce costs, streamline operations, and enhance customer experience through automation.
• Ensure data integrity, synchronization, and alignment with business workflows.
• Define and implement testing protocols for AI agents, automation workflows, and system integrations.
• Produce and maintain technical documentation, including workflow diagrams, playbooks, and process specs.
• Serve as a bridge between AI engineers, workflow architects, and business stakeholders.

Automation Solutions Analyst