FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in test automation strategy, CI/CD pipelines, and customer onboarding processes, ensuring customers achieve value and satisfaction through effective technical guidance and support. Proficient in troubleshooting complex technical challenges and collaborating with cross-functional teams to drive adoption and optimize customer success.
Highest-signal resume keywords
Test Automation FrameworksCI/CD PipelinesJava, JavaScript, TypeScript, PythonCustomer-Facing Technical RoleQuality Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Test AutomationDebuggingTroubleshootingSoftware Development Lifecycle (SDLC)Functional TestingRegression TestingUI TestingTechnical Health ChecksRoot Cause AnalysisTechnical Risk Identification
Soft Skills
Excellent Communication SkillsCollaborationCustomer AdvocacyProblem SolvingTechnical Leadership
Tools & Technologies
PlaywrightSeleniumCypressAPIsOnboarding Playbooks
Industry Keywords
Quality Assurance (QA)DevOpsCustomer Success ManagementTechnical Account ManagementSoftware Development
Tech Stack
Tools & technologiesCypressJavaJavaScriptPythonSDLCSeleniumTypeScript
About the role
Key responsibilities & impact- Own the technical onboarding experience for new customers
- Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
- Guide customers through initial use cases that align with their success criteria
- Ensure customers reach meaningful value quickly and confidently
- Drive sustained adoption across teams, projects, and workflows
- Help customers expand test coverage, standardize best practices, and scale usage over time
- Provide expert guidance on test automation strategy, visual testing, and quality maturity
- Identify adoption gaps and proactively recommend technical improvements
- Serve as the primary technical point of contact for assigned accounts
- Troubleshoot and resolve complex technical challenges in coordination with Support team
- Conduct technical health checks, architecture reviews, and optimization sessions
- Lead root cause analysis for escalations and recurring issues
- Proactively identify technical risks that could impact adoption, satisfaction, or renewal
- Partner with CSMs to support renewals and expansions with strong technical validation
- Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
- Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
- Contribute to onboarding playbooks, best practices, and enablement materials
- Help improve internal processes that scale technical customer success
Requirements
What you’ll need- Advanced/fluent English skills – Excellent written and verbal communication skills
- Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
- Experience with test automation frameworks, APIs, and CI/CD pipelines
- Solid understanding of the software development lifecycle (SDLC)
- Proven ability to debug, troubleshoot, and solve complex technical problems
- Strong communication skills and comfort working directly with senior engineers and technical leaders
- 5+ years of experience in QA Test automation or DevOps
- Experience in test automation (functional, regression, UI testing)
- Familiarity with Playwright, Selenium, Cypress, or similar frameworks
- Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
- Background in Quality Engineering, Software Development, or DevOps
- Experience supporting customers across different maturity levels and organizational complexity
Benefits
Comp & perks- Are placed in a product-based company, with the same treatment as their full-time employees.
- Have our full back-office support, from career guidance to HR and concierge services.
- Enjoy our remote-first policy – we are a distributed team, after all.
- Get your own MacBook (none of that "bring your own device" stuff here).
- Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
- Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
- Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
- Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games