Uber Freight

Logistics Specialist

• Manage daily transportation execution activities for assigned customer accounts
• Utilize Uber Freight’s Transportation Management System (TMS) to support the full shipment lifecycle, including load building, tendering, tracking, and updates
• Coordinate with carriers, shippers, and receivers to ensure on-time pickup and delivery performance
• Monitor shipment activity and proactively resolve operational issues, delays, or service disruptions
• Support appointment scheduling and shipment visibility updates
• Communicate professionally with customers and internal stakeholders regarding shipment status and operational impacts
• Analyze shipment and carrier performance trends to identify opportunities for service improvement
• Leverage routing guides and spot market options to support effective freight coverage and transportation solutions
• Assist with resolving shipment data discrepancies and invoice-related issues within the TMS
• Document and follow customer-specific operational procedures and workflows
• Partner cross-functionally with internal operations, carrier management, and customer support teams to drive successful outcomes.

Logistics Specialist II

Account Executive

• Manage a portfolio of large enterprise logistics customers
• Drive revenue expansion through upsell, cross-sell, and new solution adoption
• Build and execute strategic enterprise account plans to grow share of wallet
• Develop relationships across procurement, operations, and executive leadership
• Lead business reviews and deliver supply chain insights that drive outcomes
• Position yourself as a long-term enterprise partner, not just a vendor
• Identify customer challenges and design tailored logistics solutions
• Partner with pricing, operations, and solutions teams to win complex deals
• Expand business across TL, LTL, Intermodal, warehousing, and beyond
• Own your pipeline, forecast accurately, and close expansion opportunities
• Deliver against revenue, margin, and retention goals
• Continuously improve performance and client outcomes

Lead Sales Executive – Strategic Expansion

Customer Support

• Serve as the primary operational contact for a strategic customer, ensuring day-to-day transportation operations are executed successfully.
• Monitor transportation performance using Transportation Management Systems (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.
• Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs.
• Partner with Operations, Carrier Management, IT, Solution Development, and Client Engagement teams to resolve operational and system-related issues.
• Act as the primary escalation point for transportation and system integration issues, coordinating cross-functional teams to ensure timely resolution.
• Support transportation system implementations, process enhancements, and continuous improvement initiatives that improve efficiency and customer experience.
• Analyze carrier performance, transportation data, and operational metrics to identify trends and recommend improvements.
• Assist in documenting operational processes, business requirements, and workflow improvements to support long-term operational excellence.
• Partner closely with Operations leadership to prioritize customer needs and ensure successful execution of daily transportation activities.
• Support customer onboarding, implementations, and strategic projects as needed.

Senior Customer Service Manager

Manager

• Lead, coach, and develop a team of Logistics Specialists by providing day-to-day guidance, training, performance support, and professional development.
• Execute daily transportation operations, including shipment planning, dispatch, load tracking, rate negotiation, and issue resolution.
• Monitor transportation activity and proactively identify and resolve operational or service-related issues.
• Serve as the primary escalation point for transportation challenges while partnering with carriers and customer stakeholders to drive timely resolution.
• Collaborate with onsite production, warehouse, and transportation teams to align shipment priorities and delivery schedules.
• Monitor key performance indicators (KPIs) and identify opportunities to improve operational efficiency, service, and customer satisfaction.
• Maintain accurate transportation documentation and ensure data integrity across transportation management systems and internal platforms.
• Participate in daily operational meetings and contribute to transportation planning and execution.
• Drive continuous improvement initiatives that enhance operational performance, service quality, and team effectiveness.
• Ensure compliance with transportation procedures, safety standards, and customer requirements.

Associate Manager

• The Logistics Specialist – Customer Load Planner is responsible for working directly with customer locations to schedule optimized loads and create a balanced transportation schedule while supporting the needs of the customer's logistics network.
• This role is responsible for maximizing route utilization, delivering exceptional customer service, collaborating with dispatch and warehouse teams, maintaining accurate schedules within Transportation Management Systems (TMS), and ensuring transparent communication with fellow planners.
• The Load Planner serves as the key link between customers, dispatch, and carrier operations while balancing operational execution with customer and business needs.
• This is an onsite role requiring close collaboration with internal teams and customer stakeholders.
• Review daily optimization reports and develop balanced, network-focused load schedules.
• Contact customers to coordinate delivery appointments and maintain accurate documentation of customer interactions within Salesforce.
• Collaborate with dispatch, warehouse, and manufacturing teams to support operational success and customer satisfaction.
• Assign less-than-truckload (LTL) carriers based on availability, cost, and service performance.
• Maintain accurate shipment information within the Transportation Management System (TMS) to ensure timely and efficient load execution.
• Communicate effectively with dispatchers, customer service teams, and other stakeholders regarding schedules, shipment updates, and operational changes.
• Ensure compliance with customer logistics procedures, safety standards, and all applicable DOT regulations.
• Support continuous improvement initiatives focused on load optimization, carrier performance, and network efficiency.
• Participate in daily and weekly team meetings to review service level agreements (SLAs), operational performance, and key metrics.