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Senior Customer Service Manager
Uber FreightSr. Customer Service Manager overseeing transportation operations for Uber Freight location in Rogers, AR.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Transportation Management Systems (TMS) and operational performance analysis, with a strong focus on customer relationship management and process improvement in transportation and logistics operations.
Highest-signal resume keywords
Transportation Management Systems (TMS)Customer Relationship ManagementData AnalyticsOperational Performance AnalysisLogistics or Supply Chain Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transportation OperationsData AnalysisOperational ReportingProcess ImprovementKPI MonitoringCarrier Performance AnalysisWorkflow DocumentationSystem IntegrationCustomer OnboardingProject Management
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsMulti-Priority Management
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
TransportationLogisticsSupply ChainOperational ExcellenceCustomer Engagement
About the role
Key responsibilities & impact- Serve as the primary operational contact for a strategic customer, ensuring day-to-day transportation operations are executed successfully.
- Monitor transportation performance using Transportation Management Systems (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.
- Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs.
- Partner with Operations, Carrier Management, IT, Solution Development, and Client Engagement teams to resolve operational and system-related issues.
- Act as the primary escalation point for transportation and system integration issues, coordinating cross-functional teams to ensure timely resolution.
- Support transportation system implementations, process enhancements, and continuous improvement initiatives that improve efficiency and customer experience.
- Analyze carrier performance, transportation data, and operational metrics to identify trends and recommend improvements.
- Assist in documenting operational processes, business requirements, and workflow improvements to support long-term operational excellence.
- Partner closely with Operations leadership to prioritize customer needs and ensure successful execution of daily transportation activities.
- Support customer onboarding, implementations, and strategic projects as needed.
Requirements
What you’ll need- High school diploma or GED equivalent.
- 5+ years of experience in transportation, logistics, or supply chain operations.
- 2+ years of customer-facing experience within the logistics or transportation industry.
- Experience managing customer relationships while supporting transportation or supply chain operations.
- Experience working with Transportation Management Systems (TMS).
- Strong analytical, problem-solving, and communication skills with the ability to manage multiple priorities.
Benefits
Comp & perks- company sponsored health plan
- dental and vision benefits
- 401k match
- financial and mental wellness benefits
- parental leave
- short- and long-term disability coverage
- life insurance
- performance or sales incentive bonus program
- participation in Uber Freight equity awards