Bilingual Licensed Professional Clinical Counselor (LPCC) - Spanish
Ascend Healthcare
Job Level
JuniorMid-Level
About the role
- Provides telephonic professional nursing services in support of client funded contracts.
- Telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
- Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
- Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
- Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
- Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
- Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
- Complete patient teaching in relation to the use of products 75%
- Participates in program specific customer meetings and training sessions. 10%
- Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. 5 %
- Performs special projects and performs other duties as it pertains to specific contract performance 10 %
Requirements
- Minimum- associate degree and professional nursing license
- Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
- Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
- Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
- 2-5 years’ experience
- Basic database and office navigation skills
- Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
- Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
