U.S. Department of Labor

Account Executive

• Qualify all sales leads and prospecting efforts to pursue potential new customers for Brink’s services, including assessing potential risk and exposure to the company.
• Expand market share where Brink’s does not have a strong presence; develop relationships through networking with a focus on India.
• Respond to RFPs and bid requests adhering to Solution Selling principles.
• Establish and maintain multi-level business relationships with executive and senior level management with respect to customer accounts.
• Develop new contacts in other areas of customer accounts where additional services can be utilized and outsourced to Brink’s.
• Manage all aspects of contract maintenance and renewal based on the terms of the agreements; improve the terms of agreement to meet specific Brink’s needs when renewing contracts, particularly when profitability can favorably be impacted.
• Assure that rate increases are administered in a timely and professional manner.
• Respond to and resolve customer service and problem situations as needed by providing exemplary customer service to all new and existing customers.
• Follow up on accounts receivable, “past due” situations when requested by management.
• Communicate market developments and trends that will assist in determining marketing strategy for the area, region and US operations.
• Report competitor situations and activities to the General Manager and branch managers who could be impacted by these events.
• Assist other departments as directed by Senior Management (ie: Trade Shows, Other Branches etc).
• Properly fill out paperwork and administrative forms that are required to initiate service for customers.
• Cross-train and perform other duties as assigned.

Account Executive - Commodities

Customer Advocate

Responds to inquiries from members, dependents, hospitals, providers, attorneys and agents; interprets multiple contracts in response to benefit and claim inquiries.
Researches membership database and billing history to resolve membership issues.
Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers.
Educates and works with members at different health literacy levels with cultural sensitivity.
Enters record of inquiries and related correspondence in computerized tracking system.
Researches applicable medical policy and corporate, divisional, and department policies and procedures.
Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, when possible within first call
Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.)
Maintains confidentiality of all regulated information in compliance with state and federal laws.
Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience.
Recognizes trends or common issues and raises to leadership as necessary.
Provides solution options as appropriate.
Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner.
Delivers positive customer and member experience on a consistent basis
For FEP positions must complete additional FEP training program for FEP system and procedures.
Provides resolution with a service level that ensures members and customers feel valued and understood

Account Executive - Commodities

Customer Advocate I