U.S. Department of Labor

Manager

• Provide case management services to patients and their families or caregivers
• Engage in outreach activities in the community to effectively case manage to discharge
• Manage a panel of complex patients, focusing on reducing avoidable admissions and optimizing resource utilization
• Assist with administrative tasks, as needed for all patients and families
• Review and authorize hospital days by ensuring the care provided aligns with insurance company guidelines

RN Case Manager I/II

Operations

• Support daily operations by coordinating initiatives, processes, and resources
• Provide comprehensive administrative support, including scheduling and organizing
• Manage multiple projects simultaneously
• Serve as a point of contact, providing high-quality customer service
• Handle routine customer service inquiries and follow up until completed

Operations Coordinator

Security Engineer

• Evaluate the financial costs of recommended technologies quantifying purchasing and licensing options, estimating labor costs for a given service or technology, and estimating the total cost of operation (TCO), the ROI, or the payback period for services or technologies replacing existing capabilities.
• Develops and maintains a security architecture process that enables the enterprise to develop and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers
• Develops security strategy plans and roadmaps based on sound enterprise architecture practices
• Develops and maintains security architecture artifacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations
• Determines baseline security configuration standards for operating systems (e.g., OS hardening), network segmentation and identity and access management (IAM)
• Develops standards and practices for data encryption and tokenization in the organization, based on the organization's data classification criteria
• Drafts security procedures and standards to be reviewed and approved by executive management and/or formally authorized by the chief information security officer (CISO)
• Establishes a taxonomy of indicators of compromise (IOCs) and share this detail with other security colleagues, including the security operations center (SOC), information security managers and analysts, as well as counterparts within the network operations center (NOC)
• Tracks developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artifacts
• Validates IT infrastructure and other reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable
• Validates security configurations and access to security infrastructure tools, including firewalls, IPSs, WAFs and anti-malware/endpoint protection systems
• Conducts or facilitate threat modeling of services and applications that tie to the risk and data associated with the service or application
• Ensures a complete, accurate and valid inventory of all systems, infrastructure and applications that should be logged by the security information and event management (SIEM) or log management tool
• Coordinates with DevOps teams to advocate secure coding practices, and to escalate concerns related to poor coding practices to the CISO
• Coordinates with the privacy officer or office to document data flows of sensitive information in the organization (e.g., PII or ePHI) and recommend controls to ensure that this data is adequately secured (e.g., encryption and tokenization)
• Reviews network segmentation to ensure least privilege for network access
• Supports the testing and validation of internal security controls, as directed by the CISO or the internal audit team
• Reviews security technologies, tools, and services, and makes recommendations to the broader security team for their use, based on security, financial and operational metrics
• Evaluates the statements of work (SOWs) for these providers to ensure that adequate security protections are in place. Assesses the providers' SSAE 16 SOC 1 and SOC 2 audit reports (or alternative sources) for security-related deficiencies and required "user controls" and report any findings to the CISO and vendor management teams
• Coordinates with operational and facility management teams to assess the security of operational technology (OT) and Internet of Things (IoT) systems
• Participates in application and infrastructure projects to provide security-planning advice
• Liaises with important security and risk management constituencies and works collaboratively with both individuals and leaders across the organization. Translates complex security-related matters into business terms that are readily understood by colleagues.
• Presents analyses in person and in written formats to all personnel levels within the organization.
• Draft project plans for security service and technology deployments and coordinate with stakeholders across the organization.
• Respond to changing circumstances altering standard procedures, when necessary.
• Develop approaches and solutions that are clearly linked to the organizational strategies and goals for optimal performance.
• Synthesize facts, theories, trends, inferences, and key issues and/or themes in complex and variable situations.

Information Security Architect

Sales

• Ensure timely and thorough execution of Retention Goals set by Sales Leadership
• Answer and resolve all broker and group inquiries (e.g. billing, claims, membership services, escalated issues, etc.) in a timely manner
• Maintain documentation of broker and group communication, current and previous issues, and issue resolution
• Answer and resolve all group/broker questions on renewal materials (Benefit Confirmation, SBCs, and Benefit Summaries) and Medical Certificates
• Collaborate with Key Account Consultants and Account Executives to align on group and broker needs
• Coordinate execution, internal approval process (when applicable) and delivery of Commission Agreements, Performance Agreements, Schedule As, Data Agreements, etc.
• Monitor and manage CRM input, reporting, and researching
• Assist with inputting/updating group and broker information in CRM and ensure accurate and complete information is housed within the tool
• Monitor and manage Sales territory and account data for cross functional reporting purposes
• Coordinate team events, facilitate team meetings, and monitor and manage Hub for sales team communications
• Conduct research, request and export reporting data and monitor and manage account data for external communications
• Execute on strategy set forth by Sales Leadership and Client Services/Customer Retention Team
• Coordinate and schedule all in person and virtual group/broker meetings
• Participate in Benefit Fairs and Open Enrollment meetings
• Prepare materials and coordinate supplies for external and internal meetings and presentations
• Assist Benefit Education Team in scheduling and supporting external Benefit Education Meetings and Benefit Fairs
• Present and engage in client service meetings and group/broker service and strategy meetings
• Create and maintain relationships with groups/brokers and internal teams
• Assist with ad hoc executive leadership projects and requests
• Assisting Government Programs departments as necessary

Sales Account Specialist

Engineering Manager

• Work in an agile development environment leading multiple cross-functional teams of software engineers in new product development and maintenance activities, including serving as the Scrum Master on one or more Scrum teams
• Manage multiple projects simultaneously and work closely with team members to remove impediments
• Work with product management and project management to drive the Agile process, including release and sprint cycles, to ensure high quality releases delivered on schedule
• Assist Director with iterative improvements of software deployment processes to improve frequency and quality of releases
• Work with product management and engineering leadership to determine priorities and create technical solutions
• Manage performance of team members through goal setting and measurement, coaching, recognition, and feedback through regular check-ins and formal performance reviews
• Lead the continuous improvement of software development and test processes through collaboration with peers and architects, including architectural reviews, security and compliance reviews, code reviews, and the delivery pipeline

RN Case Manager I/II

Operations Coordinator

Information Security Architect

Sales Account Specialist

Software Development Manager