Product Leader - Marketplace
Kigo
Product Manager, Contact Center Agent Assist
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Fargo • Minnesota, North Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $81,600 - $96,000 per year
Job Level
Junior
About the role
- Drive operational platform management across products and related ecosystems
- Operate in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance
- Partner closely with customers (internal and external), business lines and Agile teams to drive evolution of assigned products with oversight from leadership
- Maintain and refine product backlog; create user stories and acceptance criteria and prioritize stories to ensure work focuses on maximum business value aligned with product strategy
- Act as primary liaison between the business and Agile teams, ensuring teams understand the product vision with guidance from leadership
- Work hands-on with development teams addressing daily prioritization needs, providing real-time feedback and answering questions
- Work with Product Management to set release dates, determine when sufficient value has been delivered to release, and communicate tradeoffs between schedule, scope and budget
- Employ product management practices including customer research, data and analytics, and market research
Requirements
- Bachelor's degree, or equivalent work experience
- Typically one or more years of related experience
- Pega Casper
- Pega Voice AI
- Experience using JIRA
- Experience using Dragonboat
- Ability to collaboratively develop and evolve a product backlog
- Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
- Solid understanding of the Lean/Agile mindset
- Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
- Well-developed verbal and written communication skills
- Proficient computer navigation skills
- Standard industry certifications such as SAFe Agile Product Owner is a plus
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
- Hybrid / flexible schedule (in-office expectation of 3 or more days per week with flexibility to work outside the office for other days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product backlog managementuser storiesacceptance criteriacustomer researchdata analyticsmarket researchLean mindsetAgile methodologyPega CasperPega Voice AI
Soft skills
leadershipinterpersonal skillscollaborationcommunicationproduct vision developmentprioritizationteam empowermentagilityreal-time feedbackstakeholder engagement
Certifications
SAFe Agile Product Owner
