Salary
💰 $81,000 - $95,000 per year
About the role
- Identify and champion customer needs, define requirements, and help execute the product's strategic direction.
- Conduct market research, analyze competitor activity, and gather user feedback to inform product decisions.
- Work with the business, IT and vendors to translate product requirements into actionable development plans and roadmaps.
- Develop and execute product launch plans, coordinating with marketing for successful system introductions.
- Act as central point of contact for vendor relationships, including auditing invoices and adherence to contract terms.
- Track/audit product performance against best practices and key metrics; pull sample policies and verify workflows and rating calculations.
- Communicate with and influence internal and external stakeholders; lead weekly joint working sessions with users and vendors.
- Provide personalized support to business users; test application configurations and workflows to ensure proper data integration and functionality.
- Draft user training/manuals and provide training sessions; support onboarding of new programs/partners.
- Support development of automated testing scripts where applicable; perform additional duties as needed.
Requirements
- Bachelor’s degree or equivalent experience.
- 5-10 years’ experience being a business analyst and/or system administrator on implementation projects required.
- Experience working with senior decision makers required.
- 5-10 years’ P&C Insurance policy and billing systems experience required.
- Proven background of analytical thinking and problem solving.
- Organizational change management experience required.
- Strong proficiency with MS Office (Including Word, Excel, Outlook) required.
- Proficiency with MS Visio (process mapping) preferred.
- Strong communication/interpersonal skills.
- Strong organizational skills including attention to detail and multi-tasking.
- Adherence to corporate policies, guidelines, and applicable laws regarding data privacy and security (Confidential Information).
- WFH Flexible
- Hybrid or remote position based in the US Central and Eastern Time Zones
- Use of standard office equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysissystem administrationanalytical thinkingproblem solvingorganizational change managementautomated testing scriptsprocess mapping
Soft skills
communication skillsinterpersonal skillsorganizational skillsattention to detailmulti-taskinginfluencing stakeholders
Certifications
Bachelor's degree