Monitor and support file processing in the Data Integration production environment
Analyze and troubleshoot complex data integration workflows
Collaborate with cross-functional teams to resolve issues and manage escalations
Serve as a key point of contact and respond to internal and external inquiries professionally and accurately
Maintain and update support documentation
Participate in project readiness and implementation activities
Deliver training and provide subject matter expertise
Provide outstanding customer service and operational support
Support on-call rotation for critical production processes
Requirements
Bachelor’s degree, or equivalent work experience
Typically five or more years of related experience
Strong background in operations and production support
Knowledge of data integration systems, policies, and regulatory requirements
Experience with data translation, transformation, and interchange processes
Proficient in business analysis, troubleshooting, and problem resolution
Skilled in managing multiple tasks, deadlines, and small projects
Excellent communication, customer service, and interpersonal skills
Proven reliability and attention to detail in complex workflows
Quick learner with the ability to grasp new applications and business rules
Familiarity with Agile, project management, and testing methodologies
Strong analytical, forecasting, and support experience
Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data
Experience with Swift FileAct and file transmission protocols
Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI
webMethods expertise is a plus
Participation in an on-call rotation to support critical production processes outside of standard business hours
Ability to comply with U.S. Bank policies and procedures, background checks, and any applicable regulatory registrations (e.g., FINRA, NMLS)
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Comprehensive benefits package including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements)
Hybrid/flexible schedule (in-office expectation of 3 or more days per week)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data integrationdata translationdata transformationdata interchangebusiness analysistroubleshootingproblem resolutionExcelSQLwebMethods
Soft skills
communicationcustomer serviceinterpersonal skillsattention to detailanalytical skillsforecastingreliabilityquick learnertask managementcollaboration