Salary
💰 $62,050 - $73,000 per year
About the role
- Responsible for initiating, directing and pursuing prompt remediation of defaulted accounts
- Review and analyze assigned accounts to determine enhanced collection strategy to employ utilizing the established tools and parameters
- Be pro-active in finding resolution of problematic accounts and diligence in collecting legal and other applicable fees
- Regularly contact customers with delinquent accounts in order to discuss their account status and work out payment arrangements
- Prepare loss mitigation agreements and execute with the customer
- Prepare for and provide account status updates and proposed action plans
- Provide thoughtful and tactical analysis of accounts and maintain current follow-up on accounts assigned
- Identifies and recommends strategies to maximize recovery and reduce losses
Requirements
- Bachelor's degree, or equivalent work experience
- Three to five years of experience in lending/account management activities
- Good working knowledge of credit legal principles, accounting, economics, and financial statement analysis
- Basic knowledge of lending interest rates, loan terms and conditions, and real estate methodologies
- Good negotiation skills
- Well-developed customer service/relations skills
- Effective interpersonal, verbal and written communication skills
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit legal principlesaccountingeconomicsfinancial statement analysislending interest ratesloan termsreal estate methodologies
Soft skills
negotiation skillscustomer service skillsinterpersonal skillsverbal communication skillswritten communication skills
Certifications
Bachelor's degree