U-Haul

Customer Support

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

Manager

• Liaise among marketing companies, centers, repair shops, vendors and occasionally customers.
• Route and schedule mobile repair technicians to complete needed repairs.
• Monitor equipment in the field to strategically plan maintenance.
• Oversee transfer drivers.
• Work closely with Roadside Assistance Team members.
• Organize maintenance campaigns and initiatives.
• Prospect and maintain relationships with service providers
• Review and audit repair records.
• Monitor outside garages for quality of work performed on U-Haul rental equipment.
• Team Members are expected to willingly lend assistance in additional areas as necessary, following the directives and guidance of their supervisor.

Repair Dispatch Manager

Bilingual

• Interacting with field personnel via phone, email, IM chat and SMS text messages
• Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages
• Managing dashboards, reports and files as needed
• Working on multiple customer records simultaneously

Spanish Bilingual Equipment Distribution Coordinator

Sales

• Guide customers on their moving journeys, matching customer needs to applicable products and services.
• Evaluate customer needs and ask for the business to follow the sales process.
• Increase earning potential through successful sales.
• Commit to and work 40 hours per week, including at least one 8-hour shift on a weekend day per week.
• Availability to work on holidays to provide continuous support for customers year-round.
• Maintain a private, quiet workspace while working from home, adhering to technical requirements.

French Bilingual Sales Agent

• Run daily operations of center in General Manager’s absence.
• Make moment-to-moment decisions to allocate time and resources to appropriate projects.
• Manage and assign your team members to ensure that customers receive an excellent first impression and the highest quality of care.
• Miscellaneous duties such as installing hitches, brake controllers, etc.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Assistant Moving Center Manager

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Reservation Manager

Customer Service / Lot Attendant

• Guide customers on their moving journeys
• Evaluate customer needs
• Match customers to applicable products and services
• Follow time-honed steps to successful sales

French Bilingual Sales Agent, Part Time

• Work with small businesses within your designated route to prospect, open and grow the U-Haul dealership organization.
• Develop and manage business relationships with small business owners and U-Haul dealerships to provide professional insight into local markets and the ability to train and educate dealers on areas for potential growth.
• Manage your routes profit and loss through careful analysis to effectively grow your route through transactions by providing products and services to the communities you serve.
• Service and maintain current U-Haul equipment and displays to ensure operational excellence and marketability.
• Work with support staff to ensure the success of U-Haul dealerships within your route with efficiency.
• Operate a properly stocked and maintained U-Haul service vehicle that will be used to properly distribute equipment throughout your route.
• Perform minor repair and maintenance on U-Haul equipment.
• Arrange for the recovery of lost, stolen or abandoned U-Haul equipment.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Repair Dispatch Manager

Spanish Bilingual Equipment Distribution Coordinator

French Bilingual Sales Agent

Assistant Moving Center Manager

Reservation Manager

Customer Service / Lot Attendant

Customer Service Representative

French Bilingual Sales Agent, Part Time

Customer Service Representative

Area Field Manager