Customer Service Representative

U-Haul

Customer Service Representative assisting U-Haul customers with products and services. Responsibilities include managing rentals and preparing invoices and equipment.

Posted 7/7/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and product knowledge while effectively managing rentals and inventory using U-Scan technology. Proficient in equipment maintenance, installation of hitches, and safe operation of forklifts.

Highest-signal resume keywords

Customer ServiceU-Scan TechnologyEquipment MaintenanceForklift OperationHitch Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InspectionRental InvoicingPropane FillingDrivingInventory Management

Soft Skills

CommunicationEducation

Tools & Technologies

U-Scan Technology

Certifications & Qualifications

Valid Driver's LicenseForklift CertificationPropane Filling Certification

Industry Keywords

U-Haul ProductsRental ServicesCustomer Assistance

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept equipment returned from rental
Install hitches and trailer wiring
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Participate in ongoing continuous U-Haul education through U-Haul University

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent

Benefits

Comp & perks

Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores
Gym Reimbursement Program
Mindset App Reimbursement
24-hour physician available for kids
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program