Twoconnect

Technical Support Engineer

Twoconnect

full-time

Posted on:

Location Type: Hybrid

Location: Pasig • Philippines

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Tech Stack

Cyber SecurityDNSMacOSTCP/IPVoIP

About the role

  • We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.
  • - Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
  • - Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
  • - Administer and support VoIP systems and other enterprise applications.
  • - Monitor system performance, availability, and reliability, escalating issues when necessary.
  • - Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
  • - Participate in training and mentorship programs to develop leadership and team management skills.
  • - Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
  • - Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
  • - Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.

Requirements

  • - At least 5 years of proven experience in IT support and systems engineering, with strong exposure to incident and ticket management.
  • - Proficiency in both MacOS and Windows operating systems.
  • - Hands-on experience with VoIP systems and enterprise applications.
  • - Solid understanding of hardware and software troubleshooting.
  • - Knowledge of cybersecurity principles and practices.
  • - Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP).
  • - Strong problem-solving skills and ability to work under pressure.
  • - Excellent communication skills and willingness to grow into a leadership role.
  • Preferred Skills
  • - Exposure to ITIL practices or similar service management frameworks.
  • - Certifications such as CompTIA Network+, Security+, or Microsoft/Apple technical certifications are a plus.
  • - Interest in developing leadership and management capabilities through training and mentorship.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident managementsystem configurationscross-platform supportVoIP systemshardware troubleshootingsoftware troubleshootingcybersecuritynetwork administrationLAN/WANTCP/IP
Soft skills
problem-solvingcommunicationleadershipteam managementcollaborationmentorshiptrainingability to work under pressurewillingness to growoptimisation
Certifications
CompTIA Network+CompTIA Security+Microsoft technical certificationApple technical certification