Two Circles

Technical Writer

Two Circles

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

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About the role

  • - Own the documentation strategy across all internal and external audiences
  • - Create content that helps new team members onboard quickly and helps clients realise value faster
  • - Establish standards, templates, style guides, and best practices for how knowledge is authored and maintained
  • - Build a scalable structure for documentation across multiple building blocks and product areas
  • - Introduce governance processes that ensure documentation remains accurate, discoverable, and up to date
  • - Translate complex systems, data pipelines, backend logic, and workflows into clear, structured documentation
  • - Write content to support our engineering teams (architecture explanations, system overviews, integration references)
  • - Write user-facing content (how-to guides, onboarding journeys, in-app help, conceptual overviews)
  • - Create diagrams, flowcharts, and visual representations to simplify technical concepts
  • - Maintain version-controlled documentation aligned with ongoing releases and product updates
  • - Work closely with Engineering to understand system behaviour and technical changes
  • - Partner with Product to clarify workflows, terminology, and expected behaviours
  • - Partner with Product Marketing to ensure messaging and documentation are aligned across channels
  • - Collaborate with Client, QA, Support, and Delivery teams to identify documentation gaps and high-impact opportunities
  • - Attend team ceremonies and product reviews to stay ahead of upcoming changes
  • - Help build, structure, and scale Atlas, our internal GPT-powered knowledge base
  • - Design information architecture, tagging, retrieval methods, and content flows
  • - Use AI tools to accelerate drafting, summarisation, classification, and content maintenance
  • - Introduce processes that improve documentation discoverability, accuracy, and automation
  • - Evaluate and evolve documentation tooling as the platform expands
  • - Identify the documentation that will materially improve onboarding, adoption, and support efficiency
  • - Prioritise work across multiple product teams and requests
  • - Define lightweight frameworks for how documentation needs are assessed and maintained
  • - Advocate for documentation as a core part of product quality and delivery

Requirements

  • - 3–4+ years of technical writing experience in SaaS, data-heavy platforms, backend systems, or developer-oriented products
  • - Ability to explain complex systems, architectures, and data flows with clarity and precision
  • - Experience working closely with engineering and technical stakeholders
  • - Strong information architecture and content-design capabilities
  • - Excellent writing, editing, and communication skills — concise, structured, accurate
  • - Comfortable diving into technical details (reviewing code snippets, API behaviour, system logic)
  • - Able to prioritise and manage multiple streams of work across teams
  • - Experience establishing documentation processes, standards, and tooling
  • - Comfortable leveraging AI to scale writing efficiency, consistency, and impact
  • - Background in computer science, data science, engineering, or related fields is desirable

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical writinginformation architecturecontent designdocumentation processesdata pipelinesbackend systemsAPI behaviourversion controlAI toolsSaaS
Soft skills
communicationwritingeditingprioritizationcollaborationclarityprecisionorganizationadaptabilityadvocacy