Twist Bioscience

Customer Support

• Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone.
• Perform product order intake across product lines by working with customers to obtain the necessary information or format.
• Onboard custom vectors by obtaining and verifying the necessary information from the customer.
• Provide information and guidance to help customers decide which product to buy and use our ecommerce website.
• Stay current on the status of key account orders and provide proactive updates to internal stakeholders.
• Generate sales quotes for sales reps within Salesforce’s quote to cash system.
• Flexible work hours preferred; supporting different time zones.

Customer Support Specialist, DNA Synthesis

Account Manager

• Deliver accurate revenue forecasts throughout the fiscal year.
• Maintain knowledge of competitor products and their commercial strategies.
• Provide customer feedback on Twist Bioscience products.
• Identify unmet customer needs for product development.

Account Manager, SynBio

Sales

• Attain quarterly and annual revenue targets.
• Deliver accurate and timely forecasts for the territory.
• Develop and manage key relationships with new and existing customers at various organizational levels.
• Develop contingency and risk mitigation plans for the region.
• Develop and execute supply agreements.
• Collaborate with product management, R&D, and operations to minimize time to revenue.
• Maintain an up-to-date CRM database.
• Represent the company at relevant tradeshows.
• Maintain and raise awareness of the competitive landscape, provide customer feedback, and introduce new product ideas to internal partners.
• Perform additional duties as assigned.

Sales Specialist – Oncology

Customer Success Manager

• Assist the sales team with administrative tasks such as data entry, document management, and record organization.
• Collaborate with the sales team to provide white-glove service and ensure a high level of customer satisfaction.
• Respond promptly and professionally to customer and internal team inquiries.
• Work with the sales team to create accurate and tailored quotations for prospects.
• Foster strong relationships with clients to ensure they feel valued and supported.
• Serve as a primary point of contact for clients, handling inquiries and resolving issues.
• Create, implement, and maintain reports and dashboards for both internal sales teams and external customers.
• Collaborate effectively with the sales team and cross-functional teams to ensure a seamless customer experience.
• Use CRM software to manage client and prospect information, document interactions, and track the sales pipeline.

Customer Success Specialist – EMEA

• Attain quarterly and annual revenue targets established from annual commission plans
• Deliver accurate and timely forecasts for their territory
• Develop and manage key relationships with new and existing customers at multiple organizational levels
• Develop contingency and risk mitigation plans for their region as necessary
• Develop and execute supply agreements to support new and existing business
• Work collaboratively with product management, R&D and operations to minimize time to revenue
• Maintain CRM database with up to date information
• Represent the company at relevant tradeshows
• Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners
• Additional duties as assigned

Senior NGS Sales Specialist

Procurement

• Manage a high volume of commercial contracts related to the company’s indirect spend (SaaS, Materials and Equipment Suppliers, Travel, Events, Contingent Labor, etc.)
• Review, redline, interpret and negotiate key legal and financial terms of commercial agreements
• Act as a central resource for multiple departments including Legal, Facilities, Information Technology, Business Technology, R&D, Human Resources, Staffing and Marketing
• Operate with a high level of autonomy and demonstrate strong understanding of commercial contract law and negotiations, and financial implications
• Handle day-to-day operations involving complex and time-sensitive agreements
• Support both contract management and related financial process operations based on business needs
• Contribute to the development and implementation of departmental and cross-functional processes, guidelines and templates
• Work directly with procurement and legal teams to shepherd requests for agreements from initiation in Ariba through negotiations, execution and archiving in Ironclad CLM
• Serve as a liaison to resolve contract-related issues with business partners, procurement, legal and other stakeholders
• Lead the full contract lifecycle management process
• Maintain strong working knowledge of regulatory and legal issues relevant to commercial contracting
• Collaborate effectively with internal teams, including Legal, Procurement, Finance, Accounting, and Project Management, to facilitate timely execution of contracts

Procurement Contracts Manager

Business Development Rep

• Develop and execute global sales strategies across assigned regions (e.g., Korea, India, Australia & New Zealand, South East Asia).
• Develop regional sales and product strategy targeting a range of high value agricultural species to expand market share in Agrigenomics.
• Work with Direct and Indirect sales teams to generate an opportunity pipeline and enable revenue targets for the region.
• Manage a portfolio of regional clients in crop science, animal breeding, and agribusiness sectors.
• Promote Twist genomic solutions, sequencing services, and bioinformatics platforms for breeding and Agbio research.
• Deliver tailored presentations and consultations to clients.
• Build relationships with distributors, partners, and local agri-tech stakeholders to expand regional presence.
• Attend and represent the company at global industry events, trade shows, and scientific conferences.
• Coordinate with internal R&D, marketing, and regulatory teams to ensure client success and compliance with local regulations.
• Monitor international market trends and competitor activities to inform sales strategies and product innovation.

Business Development Manager, AgBio

• Responsible for delivering revenue and driving growth in territory for Twist Bioscience gene synthesis products
• Deliver accurate revenue forecasts throughout the fiscal year
• Maintain knowledge of competitor products and commercial strategies and escalate activities
• Provide customer feedback on Twist Bioscience products and identify unmet customer needs
• Attain quarterly and annual revenue targets from commission plans
• Deliver accurate and timely forecasts for the territory
• Develop and manage key relationships with new and existing customers at multiple organizational levels
• Develop contingency and risk mitigation plans for the region as necessary
• Develop and execute supply agreements to support new and existing business
• Work collaboratively with operations to minimize time to revenue
• Maintain CRM database with up-to-date information
• Represent the company at relevant trade shows
• Maintain and raise awareness of the competitive landscape and introduce new product ideas to internal partners
• Follow regulatory and ISO 13485 requirements
• Additional duties as assigned

Product Manager

• Twist Bioscience seeking Senior Director, Product Management to lead strategic vision and execution of synthetic biology product portfolio.
• Act as general manager of product portfolio, driving roadmap, product development, commercialization, pricing and discounting, sales and growth targets, analytics, production quality, cost improvement, customer experience, e-commerce, and customer/key account engagement.
• Own the portfolio: Lead strategy, product roadmap, development, commercialization, pricing, discounting, growth targets, analytics, cost improvements, and customer engagement for synthetic biology solutions (genes, oligo pools, libraries, IgGs, and more).
• Be the market expert: Translate customer insights, competitive intelligence, and emerging trends into strategic moves that define category leadership.
• Drive innovation: Leverage Twist’s scientific capabilities to guide R&D investment and platform evolution.
• Lead cross-functional impact: Partner with R&D, Engineering, Sales, Marketing, Manufacturing, and E-Commerce to bring market-changing products from concept to commercial success.
• Champion the customer: Make customer and commercial needs central to every decision, driving exceptional customer experience and loyalty.
• Deliver results: Manage product lifecycle, P&L, market positioning, and portfolio profitability with a relentless focus on growth.
• Inspire and lead: Build, mentor, and motivate a high-performing product management team; foster a culture of collaboration, curiosity, and bold thinking.

Customer Support Specialist, DNA Synthesis

Account Manager, SynBio

Sales Specialist – Oncology

Customer Success Specialist – EMEA

Senior NGS Sales Specialist

Procurement Contracts Manager

Business Development Manager, AgBio

Account Manager, SynBio

Director/Senior Director, Product Management – SynBio

NGS Sales Specialist