Twist Bioscience

Account Manager

• Attain quarterly and annual revenue targets established from annual commission plans.
• Deliver accurate and timely forecasts for their territory.
• Develop and manage key relationships with new and existing customers at multiple organizational levels.
• Develop contingency and risk mitigation plans for their region as necessary.
• Develop and execute supply agreements to support new and existing business.
• Work collaboratively with operations to minimize time to revenue.
• Maintain CRM database with up-to-date information
• Represent the company at relevant trade shows.
• Maintain and raise awareness of the competitive landscape, provide customer feedback, and introduce new product ideas to internal partners.
• Follow regulatory and ISO 13485 requirements
• Additional duties as assigned.

Account Manager, DNA Synthesis

Support Engineer

• Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams.
• Ensure customer interactions promote Twist’s brand and create high customer loyalty and satisfaction.
• Provide basic application support and perform troubleshooting for field sales teams and customers.
• Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals.
• Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales.
• Provide feedback to Production personnel for product improvements.
• Track customer satisfaction and work to continually improve customer satisfaction.
• Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts.
• Participate and assist in technical training sessions, as needed.

Scientific Technical Support Scientist – SynBio

Business Development Rep

• Develop sales strategy and tactics driving the growth of the Biopharma antibody in vivo and in vitro discovery services portfolio.
• Attain quarterly and annual revenue targets for Biopharma in vivo and in vitro antibody discovery services, established from annual bonus plans, driving individual performance and the results of their team. Achievement of targets is done via contingency and risk mitigation.
• Deliver accurate and timely forecasts.
• Support the ongoing growth and development of Biopharma team members located in the US to ensure they are equipped with the tools and knowledge for sales success.
• Develop and manage key relationships with new and existing customers at multiple organizational levels.
• Develop market research to identify potential customers, collaborators, and partnerships with pharmaceutical, biotech and related industry organizations and companies of a non-competitive business.
• Ability to work cross functionally with a wide range of internal and external resources including Legal, IP, Finance, R&D, Regulatory Affairs, Operations, Sales & Marketing, to develop and maintain effective customer-related, collaborations and partnerships for libraries and antibody development solutions.
• Partner with sales & legal team to develop and execute supply agreements to support new and existing business.
• Maintain and raise awareness of the competitive landscape, provide customer feedback, and introduce new product ideas to internal partners.
• Develop and implement hiring and training plans serving the Biopharma In Vitro and In Vivo antibody discovery services portfolio, including the development of regional managers.

Senior Business Development Manager, Antibody Discovery Services

Project Manager

• Lead and develop two Project Management Managers, setting clear priorities, performance expectations, and grow capabilities aligned to commercial objectives.
• Provide strategic oversight of the project management function, ensuring consistent execution in support of Sales and revenue goals.
• Act as the senior escalation point for high-value, complex customer projects, ensuring a high-touch, commercially focused response.
• Oversee critical project phases including feasibility, scoping, resourcing, execution, risk management, and delivery to commercial success.
• Align project priorities, capacity, timelines, and budgets with quarterly and annual Sales targets.
• Partner with operations leadership and scientific teams to resolve complex issues and implement scalable, commercially viable workflows.
• Deliver concise, executive-level project and forecast updates to Sales Leadership, Finance, and other key stakeholders.
• Maintain a high-level view of project pipeline and WIP, reporting status, risks, and commercial impact in weekly leadership reviews.
• Define and track key project and commercial metrics, including revenue conversion, on-time delivery, and capacity utilization.
• Support Sales enablement through strategic input on proposals, SOWs, service offerings, and selective customer engagements.

Director, Commercial Project Management

• Reporting to the Library Project Manager, Team Lead the Library Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the gene mutant library and related businesses of Twist Bioscience; Site Variant Libraries (SVL) and Combinatorial Variant Libraries (CVL)
• Manage communications required to facilitate library projects, as follows: Communication with customers, international sales &amp; support, Twist customer service, Twist legal and the library business group, including, but not limited to non-disclosure agreements, library designs, customer quotes, purchase orders, and statements of work.
• Respond directly or direct incoming inquiries from customers and the global sales &amp; support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records
• Coordinate and collate detailed library design input from customers and/or the global sales &amp; support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team
• Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation
• Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations
• Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments
• Maintain (transparent) accessible list of library WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped
• Provide updates on project progress as agreed with certain customers
• Manage communication between customers and the internal team providing order fulfillment details and deliverables
• General knowledge of library fabrication work flows
• Any other “ad hoc” projects not listed above as required from time to time
• Follow regulatory and ISO 13485 requirements

Project Manager – Libraries, IgG

• Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records
• Develop a general knowledge of typical Biopharma Project workflows
• Monitor and report “real time” on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings
• Maintain and update transparent, accessible list of Biopharma WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting
• Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers
• Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required
• Maintain a “real-time” revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products)
• Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals
• Assist Finance with navigating through the payments processed for invoiced milestones
• Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues
• Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information
• Participate in training the sales teams and support selling activities as appropriate
• Support the creation of content collateral and product messaging to convey value proposition to target markets
• Any other “ad hoc” projects not listed above as required from time to time
• Follow regulatory and ISO 13485 requirements

Project Manager, Biopharma

Customer Support

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone.
• Process sales purchase orders and validate accuracy.
• Provide information and guidance to help customers decide which product to buy.
• Stay current on key account orders and provide proactive updates.
• Generate sales quotes for sales reps within Salesforce system.