Senior GTM Strategic Operations Manager
Twilio
full-time
Posted on:
Location Type: Remote
Location: California • Connecticut • United States
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Salary
💰 $155,520 - $228,700 per year
Job Level
About the role
- Lead the annual and semi-annual target-setting cycles.
- Define top-down targets while collaborating with department heads to ensure bottom-up feasibility.
- Develop unique target setting methodologies across segments of our business and drive development of targets for each.
- Lead the development and maintenance of customer segmentation.
- Identify the "tipping points" in the customer journey to help set targets that encourage customer movement from lower-value to higher-value segments.
- Work with Sales and Finance to ensure that targets and their underlying methodology will enable Twilio to achieve their broader strategic goals.
- Present target proposals to senior leadership, providing data-backed narratives to gain buy-in.
- Refine the planning process to reduce "planning lag" and improve the accuracy of our projections.
Requirements
- 6+ years of experience in sales operations or revenue operations for a CPaaS organization
- Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
- Completed 2 rounds of annual planning within a GTM organization
- Strong analytical skills with proficiency in data manipulation and reporting tools
- Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
- Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps
- Excellent verbal and written communication skills
- Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities.
Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data manipulationreporting toolsproject managementprocess mappingtarget setting methodologiescustomer segmentationanalytical skillsGTM metricssales operationsrevenue operations
Soft Skills
collaborationinfluencecommunicationactive listeningpartnership buildingproblem-solvingactionable stepspresentation skillsstrategic thinkinginterpersonal skills