Twilio

Senior Program Manager, Talent Development

Twilio

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$99,760 - CA$124,700 per year

Job Level

Senior

About the role

  • Design, lead, and evolve high-visibility talent development programs, including individual contributor offerings, aligned to business and talent strategies.
  • Act as an advisor to HRBPs and senior stakeholders to assess capability gaps and propose targeted development solutions.
  • Own program success end-to-end from needs assessment and instructional design (ADDIE/SAM) to global facilitation, measurement, and iteration.
  • Define a global learning content strategy and operationalize it via a Twilio-wide Learning Council to address critical skill gaps.
  • Apply expert-level knowledge of learning science and AI to develop solutions that resonate across global audiences.
  • Act as the primary lead for the external learning ecosystem. This includes selecting vendors, negotiating contracts/SOWs, and ensuring the quality and integration of all outsourced learning solutions.
  • Drive participation in development programs through effective communication, incentives, and support for internal career mobility.

Requirements

  • Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
  • 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
  • 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
  • Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
  • Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
  • Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
  • Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
  • Experience managing vendor partnerships in the learning tech ecosystem.
  • Comfort operating independently and making high-impact decisions in ambiguous environments.
  • Willingness to travel for in-person training (approx. one trip per quarter).
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Incentive programs
  • Commissions
  • Equity grants
  • Health and wellness benefits
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designlearning analyticsprogram designdigital learning innovationAI application in L&Dvendor managementKPI developmentneeds assessmentADDIESAM
Soft Skills
communicationexecutive presencecross-functional collaborationdecision makingadaptabilityleadershipinfluencingproblem solvingnegotiationsupport for internal career mobility
Certifications
Bachelor's degreeadvanced degree in HR/ODprofessional certifications in HR/OD