Twilio

Director, HR Business Partner, Global Operations

Twilio

full-time

Posted on:

Location Type: Remote

Location: California • Connecticut • United States

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Salary

💰 $171,120 - $251,600 per year

Job Level

Lead

About the role

  • Serve as the trusted HR advisor to the SVP Global Operations and operations leadership team, shaping talent strategies that drive growth, innovation, and organizational performance.
  • Develop a deep understanding of the business, operating models, and regional dynamics to anticipate workforce risks and opportunities at scale.
  • Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
  • Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
  • Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.
  • Lead strategic workforce planning, capability planning, and skills gap analysis to ensure global operations teams are optimized for current priorities and future growth.
  • Partner with Talent Acquisition teams to assess and shape pipeline health and ensure talent investments are hyper-aligned with business needs.
  • Design organizational structures that balance operational efficiency, creativity, and agility, optimizing global operations effectiveness at scale.
  • Pioneer and lead succession planning, leadership development, and retention strategies for critical global operations role.
  • Use HR analytics, predictive modeling, and AI-enabled workforce tools to generate actionable insights, inform workforce strategies, and guide evidence-based executive decisions.
  • Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
  • Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance global operations workforce strategy; advise on emerging risks and opportunities.
  • Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.
  • Drive adoption of new HR programs, AI-powered solutions, and workforce strategies in a fast-moving, high-growth environment, ensuring leaders and teams transition smoothly through change.
  • Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.
  • Promote initiatives that embed equity, inclusion, and belonging across the global operations organization.

Requirements

  • 10+ years of HRBP or equivalent experience in fast-moving, global, high-growth organizations, ideally in SaaS/CpaaS or customer-facing functions
  • Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth.
  • Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making.
  • Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale.
  • Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change.
  • Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions.
  • Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels.
Benefits
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce planningorganizational designleadership developmenttalent retention strategiesHR analyticspredictive modelingAI-enabled workforce toolsdata orchestration frameworksautomation insights
Soft Skills
influencestrategic thinkingchange managementcommunicationcoachingstakeholder managementempathyclaritytrust building