Twilio

Principal Leadership Development Manager

Twilio

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

About the role

  • Design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned to Twilio’s Leadership Expectations and business strategy.
  • Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions.
  • Champion leadership mobility and growth by integrating development with succession planning, performance, and career systems.
  • Apply expert-level knowledge of learning science and leadership theory to develop solutions that resonate across global audiences.
  • Own program success end-to-end: needs assessment, design, delivery, facilitation, measurement, and iteration.
  • Influence the broader learning agenda by sharing insights and best practices across teams and with executive stakeholders.
  • Manage relationships with external vendors, including selecting vendors, submitting SOWs, and ensuring the quality of learning solutions and content.
  • Facilitate training, team interventions, and learning opportunities.

Requirements

  • Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
  • 10+ years in digital learning/learning innovation, including 2+ years applying AI in L&D
  • Strong data fluency; experience with learning analytics, dashboards, and KPIs.
  • Track record of leading cross-functional pilots from concept to scaled implementation.
  • Experience managing vendor partnerships in the learning tech ecosystem.
  • Comfort operating independently and making high-impact decisions in ambiguous environments.
  • Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership.