Learning and Development Specialist – Coordinator
Study Group
Principal Leadership Development Manager
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned to Twilio’s Leadership Expectations and business strategy
- Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions
- Champion leadership mobility and growth by integrating development with succession planning, performance, and career systems
- Apply expert-level knowledge of learning science and leadership theory to develop solutions that resonate across global audiences
- Own program success end-to-end: needs assessment, design, delivery, facilitation, measurement, and iteration
- Influence the broader learning agenda by sharing insights and best practices across teams and with executive stakeholders
- Manage relationships with external vendors, including selecting vendors, submitting SOWs, and ensuring the quality of learning solutions and content
- Facilitate training, team interventions, and learning opportunities
- Serve as strategic thought partner and program lead for Twilio’s flagship leadership programs
Requirements
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred
- 10+ years in digital learning/learning innovation
- 2+ years applying AI in L&D
- Strong data fluency; experience with learning analytics, dashboards, and KPIs
- Track record of leading cross-functional pilots from concept to scaled implementation
- Experience managing vendor partnerships in the learning tech ecosystem
- Comfort operating independently and making high-impact decisions in ambiguous environments
- Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership
- Advanced degree in Education, Learning Sciences, Educational Technology, or related field (desired)
- Experience influencing adoption of new technologies in large, complex organizations (desired)
- Recognized externally as a thought leader in learning innovation (desired)
- May require occasional travel to participate in project or team in-person meetings
Benefits
- Competitive pay
- Generous time off
- Ample parental leave
- Wellness leave
- Healthcare
- Retirement savings program
- Remote-first work and flexible work arrangements
- Support for volunteering and donations (impact fund)
- Offerings vary by location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
learning scienceleadership theorylearning analyticsdashboardsKPIsdigital learninglearning innovationAI in L&Dprogram designfacilitation
Soft skills
strategic advisinginfluencerelationship managementcommunicationexecutive presenceindependent decision-makingteam facilitationthought leadershipadaptabilitycollaboration
Certifications
Bachelor’s degreeadvanced degree in Educationadvanced degree in Learning Sciencesadvanced degree in Educational Technologyprofessional certifications in HRprofessional certifications in OD
