#twiceasnice Recruiting

Support Engineer

• Monitor overnight alerts and perform initial triage on client systems and infrastructure
• Respond to and resolve support tickets, emails, and limited inbound calls overnight
• Support desktops, laptops, printers, mobile devices, and VPN issues
• Troubleshoot connectivity, workstation, VPN, and user account issues
• Use remote support tools to resolve user and system issues
• Create users, reset passwords, map network drives and complete assigned tasks
• Escalate urgent issues or hand them off to the right team
• Document troubleshooting steps, updates, resolutions, and handoffs
• Follow checklists and escalation procedures
• Communicate clearly with users, internal teams, and day shift
• Contribute to internal documentation and knowledge base

Bilingual IT Help Desk Support Technician – Night Shift

Sales

• Manage a team of 6 across sales and marketing
• Develop a sales strategy focused on driving new business and expanding existing relationships
• Identify new markets, target industries, and growth opportunities
• Support goals for new customer acquisition and market expansion
• Oversee sales quotes, follow-up, and closing
• Drive pipeline management, forecasting accuracy, and closing discipline
• Build and maintain strong relationships with key customers and strategic accounts
• Help drive repeat business and long-term relationships
• Oversee marketing initiatives
• Ensure messaging aligns with sales strategy
• Drive an increase in revenue and customer retention
• Collaborate cross-functionally
• Gather and provide feedback to support product development and innovation

Sales Manager

Account Manager

• Act as the primary contact for assigned accounts across multiple states
• Independently manage the full credentialing and provider enrollment process
• Complete and track provider enrollment applications with commercial and managed care payers
• Maintain and update payer portals to ensure accuracy and timely contract execution
• Coordinate contracting processes with payers, resolving issues and escalating delays
• Support Medicare and Medicaid enrollments
• Navigate state-specific processes unique to each payer and state
• Communicate with payers and providers to meet enrollment and contracting needs
• Keep clients informed with regular progress meetings and proactive problem-solving
• Ensure accuracy of provider data, including up-to-date CAQH profiles

Bilingual IT Help Desk Support Technician – Night Shift

Sales Manager

Account Representative, Provider Enrollment – payer portals exp. req.