Customer Care Advisor CZ/SK
TVH
full-time
Posted on:
Location Type: Hybrid
Location: Waregem • Belgium
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About the role
- Act as the first point of contact for customer questions, requests, and complaints across different channels.
- Handle customer data and documentation accurately in our systems.
- Build strong, long-term customer relationships by thinking along with their needs and identifying growth opportunities.
- Share valuable customer insights with internal teams to support account planning and continuous improvement.
- Represent TVH at fairs and events, strengthening customer connections.
- Guide customers in making the most of our e-commerce platform.
- Actively contribute ideas to improve processes and share knowledge with colleagues.
Requirements
- You have a strong customer-first mindset; experience in customer service is a plus.
- You are solution-driven, resilient, and enjoy finding the right answer.
- You’re well-organised, able to set priorities, and keep overview in a dynamic environment.
- You’re a true team player who enjoys collaborating and supporting others.
- You are fluent in Slovak or Czech (both written and spoken).
- A strong knowledge of English (written and spoken) is a must.
Benefits
- Flexible working hours
- Work from home possibilities
- 20 days holiday and 12 WTR days
- An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, corporate restaurant
- Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses
- Fun afterworks and other optional events (e.g. TVH Kaffee)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-first mindsetsolution-drivenresilientwell-organisedability to set prioritiesteam playercollaborativesupportive