Customer Support

• Deliver services to customers of the USA Sales channel.
• Solve customer inquiries about price, delivery and part specifications.
• Enter orders and return authorizations via phone and email.
• Develop working relationships with departments across the company.
• Assist with special project to grow sales revenue.
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding product specifications, availability, pricing, and order status.
• Process orders, returns, and exchanges efficiently and accurately in accordance with company policies and procedures.
• Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.
• Collaborate with internal teams including sales, logistics, and technical support to address customer needs effectively.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Contribute to continuous improvement initiatives by providing feedback on processes and systems.

Customer Support Specialist

• Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
• Develop low value, new and/or inactive customers.
• Build and foster effective customer relationships and sales opportunities.
• Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs.
• Navigate and research information within company ERP and CRM systems to check product price and availability.

Customer Care Specialist

• Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
• Develop low value, new and/or inactive customers.
• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
• Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
• Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
• Notify customers of all backordered items and provide delivery dates.
• Communicate with customers to gather necessary claim information.

TVH

Customer Support Specialist

Customer Care Specialist

New Customer Care Specialist