Customer Support

• Solve customer inquiries about price, delivery, and part specifications
• Enter orders and return authorizations via phone and email
• Develop working relationships with departments across the company
• Assist with special projects to grow sales revenue
• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Provide accurate information regarding product specifications, availability, pricing, and order status
• Process orders, returns, and exchanges efficiently and accurately
• Identify and resolve customer concerns and issues
• Collaborate with sales, logistics, and technical support teams
• Maintain up-to-date knowledge of products, services, and promotions
• Contribute to continuous improvement initiatives by providing feedback on processes and systems

TVH

Customer Support Specialist