Customer Support Specialist

TVH

Customer Support Representative serving TVH Parts Co. customers with industrial equipment parts inquiries, orders, returns, and product information.

Posted 8/12/2026full-timeOlathe • Illinois, Kansas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a strong focus on effective communication, order processing, and collaboration across departments. Proficient in utilizing Microsoft Office and Google Suite to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceOrder Entry ProficiencyMicrosoft Office KnowledgeExceptional Communication SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingProduct Specification KnowledgeReturn Authorization ManagementSales Revenue Growth SupportWebsite Navigation

Soft Skills

Interpersonal SkillsPositive AttitudeStrong Work EthicOrganizational Skills

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

Customer InquiriesSales-Oriented EnvironmentContinuous Improvement Initiatives

About the role

Key responsibilities & impact

Solve customer inquiries about price, delivery, and part specifications
Enter orders and return authorizations via phone and email
Develop working relationships with departments across the company
Assist with special projects to grow sales revenue
Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide accurate information regarding product specifications, availability, pricing, and order status
Process orders, returns, and exchanges efficiently and accurately
Identify and resolve customer concerns and issues
Collaborate with sales, logistics, and technical support teams
Maintain up-to-date knowledge of products, services, and promotions
Contribute to continuous improvement initiatives by providing feedback on processes and systems

Requirements

What you’ll need

Minimum of 2 years of experience serving customers via phone and email
Proven experience in a customer service or support role, preferably within a sales-oriented environment
Knowledge and competence in Microsoft Office and/or Google Suite
Knowledge and experience with order entry and navigating websites
Ability to organize, prioritize, and multitask in a fast-paced, changing environment
Exceptional communication and interpersonal skills
Positive attitude, strong work ethic, and passion for outstanding customer service

Benefits

Comp & perks

Tuition reimbursement
Dollar-for-dollar 401(k) match up to 6%
On-site preschool
On-site restaurant
Fitness/social area
Regular team get-togethers
Hybrid work schedule
Opportunities for professional development
Access to LinkedIn Learning
In-house and external training courses
Easily accessible office location
Employee gardens
Inclusive environment for all employees