Turf Tank

Operations

• New Customer Onboarding lead on-site robot setup and user training following Turf Tank’s standardized processes
• ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
• provide clear training and supporting resources to build user confidence
• complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
• provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
• assist during peak seasons by supporting the Robot Support team with overflow requests
• follow established checklists, processes, and standards to ensure consistency across all deployments
• provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials

Field Operations Specialist

Account Manager

• develop a pipeline through prospecting, cold calling, presenting, and nurturing opportunities
• develop a strong follow-up cadence
• own your number, from lead generation to closed-won
• establish strong external relationships with decision-makers in all verticals (Athletic Directors, Parks & Rec Directors, Club Presidents, Turf Managers, etc.)
• CRM maintenance, updating sales-related activity timely for accurate forecasting
• establish strong internal relationships with marketing, operations, the BDR team, account managers, etc.
• conduct robust robot demonstrations, highlighting your solid knowledge of Turf Tank’s robot

Field Operations Specialist

Regional Territory Manager