Turf Tank

Field Operations Specialist

Turf Tank

full-time

Posted on:

Location Type: Remote

Location: Nevada • United States

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About the role

  • New Customer Onboarding lead on-site robot setup and user training following Turf Tank’s standardized processes
  • ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
  • provide clear training and supporting resources to build user confidence
  • complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
  • provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
  • assist during peak seasons by supporting the Robot Support team with overflow requests
  • follow established checklists, processes, and standards to ensure consistency across all deployments
  • provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials

Requirements

  • experience in technical field service, installation, or training roles
  • strong communication and instructional skills
  • technical aptitude with robotics, software, and problem-solving
  • a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
  • overnight travel is required up to 80% of the time
  • day travel is required up to 90% of the time
  • work remotely
  • possess and maintain a valid driver’s license with a clean driving record
  • must pass an MVR and drug screen before the start date
  • maintain eligibility for Turf Tank's fleet insurance
  • lift 50 lbs
  • perform work while standing, stooping, or squatting
  • work above the shoulder and below knee heights
  • sit or stand for extended periods (up to 8+ hours)
Benefits
  • Global Impact
  • Growth Opportunities
  • Amazing Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical field serviceinstallationroboticssoftware troubleshootingproblem-solvinguser trainingconfigurationquality benchmarkschecklistsprocesses
Soft Skills
strong communication skillsinstructional skillscustomer-focusedprocess-drivenattention to detailorganizational skillsteam collaborationadaptabilityconfidence buildingtime management
Certifications
valid driver’s licenseMVR clearancedrug screen clearance