Tumodo

Sales Development Rep

• Serve as the initial point of contact for potential clients
• Prospect, qualify, and nurture new business leads
• Collaborate closely with Sales Managers to support the entire sales cycle
• Ensure a smooth transition from lead generation to closing deals
• Identify and target potential clients through cold calls, emails, LinkedIn outreach, and other channels/outbound motions
• Assess incoming leads, determine fit, and qualify leads for the next steps
• Re-engage inactive leads to rekindle interest and move them through the sales funnel
• Maintain accurate CRM records of all interactions and sales activities
• Stay updated on market trends, competitive landscape, and client needs
• Meet or exceed monthly and quarterly targets for lead generation, qualified opportunities, and revenue contribution

Sales Development Representative, SDR

Customer Support

• Own daily service delivery performance across DACH
• Monitor queues, SLA adherence, ticketing and response timelines, compliance to SOPs and internal policies
• Actively manage workload distribution and operational coverage, support the team during peak periods through effective workload management
• Implement structured escalation frameworks
• Establish and track KPIs (service level, quality, productivity, error rate)
• Ensure operational continuity and coverage planning
• Oversee or take over the handling of complex corporate travel bookings (air, rail, hotel, car, ancillary) across the team
• Provide guidance and decision-making support for VIP, multi-leg, and high-sensitivity itineraries
• Manage critical or high-risk escalations and ensure timely resolution
• Maintain direct client contact when managerial involvement is required
• Ensure compliance with client travel policies, negotiated programs, and operational standards
• Lead and mentor team of (Senior) Travel Consultants and Supervisors
• Provide hands-on coaching and quality feedback
• Support recruitment and onboarding of new team members
• Build a culture of accountability, ownership, and service excellence
• Develop internal knowledge-sharing routines and best practice frameworks
• Identify inefficiencies and bottlenecks in daily workflows
• Collaborate with Product & Tech to improve automation and system workflows
• Standardize SOPs across the DACH operation
• Reduce manual effort through structured improvements
• Ensure quality control mechanisms are embedded and measurable
• Work closely with Sales and Account Management to support client retention and growth
• Provide operational input in commercial discussions
• Act as operational representative for DACH in leadership discussions
• Support strategic accounts with operational insights

Customer Support Lead

Consultant

• Develop and maintain strong relationships with corporate clients.
• Understand client preferences, policies, and requirements to provide personalized service.
• Serve as the main point of contact for client inquiries and issue resolution.
• Use the Tumodo platform and other tools to research, plan, and book domestic and international travel (flights, accommodations, car rentals, trains, etc.).
• Suggest alternate routes, lowest fares, booking classes, exchange rates, and travel services.
• Handle complex multi-leg itineraries and prepare detailed trip plans using preferred vendors.
• Ensure compliance with clients’ travel policies and negotiate with vendors for the best deals.
• Manage all aspects of travel coordination, including ticket issuance, itinerary changes, cancellations, and rebooking.
• Coordinate with airlines, hotels, and other providers to resolve travel disruptions promptly.
• Provide support to clients during emergencies or unforeseen circumstances.
• Stay updated on industry trends, travel regulations, and new technologies.
• Participate in training and knowledge-sharing sessions to improve performance.
• Identify process improvements and contribute to best practices within the team.

Sales Development Representative, SDR

Customer Support Lead

Senior Travel Consultant