Études Studio

Customer Support

• Provide enthusiastic support to opportunities and increase sales within Aftermarket Parts and Media.
• Take customer requests for parts, material or components and prepares quotations submitted to the customer.
• Field inquiries that may be domestic or international.
• Compare customer request for quotation to the Brentwood Polychem database and generate a proposal.
• If the proposal generates an order, enter the order into the system.
• Drive profitable Aftermarket sales growth to align with strategic growth plan and Company objectives.
• Work in a matrix organization coordinating Aftermarket activities with appropriate Regional Sales Managers and channel sales organizations.
• Raise all encountered issues in a professional fashion and follow until resolution.
• Prepare proposals accurately, enter orders promptly, provide project planning activities.
• Report all ‘direct to customer proposals’ to Representatives and Regional Sales Managers.
• Coordinate with Product Line Managers and Regional Sales Managers in the event of larger, multi-year RFQs.
• Assist other team members as needed to cover for other team members.
• Collaborate and assist internal departments in support of sales growth: Product Line Managers, Marketing, Project Planning, Engineering Contract Administration and Finance.
• Take additional direction and technical guidance from Solutions and Upgrades Specialist/engineers/managers and Product Line Manager.
• Attend and assist with local and regional trade shows.
• Develop working relationship with all Representative firms in designated coverage areas and promote aftermarket sales with Reps.
• Ability to accommodate occasional domestic travel including overnight stays.

Customer Service Specialist