Études Studio

Customer Service Coordinator

Études Studio

full-time

Posted on:

Location Type: Office

Location: Reading • Pennsylvania • United States

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About the role

  • Perform accurate and timely data entry for all international orders
  • Work directly with Global Customer Service, Shipping, Production, Cost Accounting, Finance, and Procurement teams to coordinate order processing and fulfillment
  • Learn and effectively utilize Syteline to maintain high order entry accuracy and data integrity
  • Respond to customer inquiries and provide order verifications within a 24-48 hour period
  • Enter quotes into the system utilizing approved pricing sheets
  • Update orders based on Purchasing release communications and provide revised order verifications to customers as required
  • Maintain detailed and accurate order notes to ensure clear communication between Sales, Operations, and Customer Service
  • Provide shipment tracking updates and respond to tracking requests
  • Maintain shipping schedules for assigned accounts and proactively communicate discrepancies or delays to customers, international colleagues, and the Global Support Supervisor
  • Support international account coordination to ensure on-time delivery and customer satisfaction.

Requirements

  • Associate degree preferred in Business or related field; or equivalent combination of education and experience
  • Ability to read, analyze, and interpret plans, specifications, technical documentation, financial reports, and legal documents
  • Ability to respond effectively to customer inquiries and resolve routine concerns in a professional manner
  • Ability to prepare and present information to customers, engineers, contractors, and internal management
  • Proficiency in spreadsheet preparation and calculations including percentages, discounts, commissions, and basic financial metrics
  • Strong analytical skills with the ability to gather data, identify issues, and draw logical conclusions
  • Ability to interpret technical instructions in written, mathematical, or diagram form
  • Strong organizational skills with attention to detail in a fast-paced environment
  • Effective written and verbal communication skills.
Benefits
  • Brentwood offers professional growth potential
  • Pleasant work environment
  • Excellent wage and benefits package including 401k w/employer match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryorder processingorder fulfillmentSytelinespreadsheet preparationfinancial metricsdata integrityorder verificationshipment trackinganalytical skills
Soft Skills
customer servicecommunicationorganizational skillsattention to detailproblem-solvingpresentation skillsprofessionalismteam coordinationtime managementadaptability
Certifications
Associate degree in Business