Customer Service Representative – Luxury Retail, English
TTEC
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
Requirements
- At least 1 year of retail or online sales experience
- 6 months or more of customer service experience
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
- Must already reside in Canada
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- A great compensation package and performance bonus opportunities
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceretail salesonline salesupsellingproblem solvingresearch skillscommunication skills
Soft Skills
interpersonal skillscustomer assistanceconflict resolutionadaptability
Certifications
high school diploma