Customer Service Representative – Luxury Retail – English
TTEC
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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Job Level
About the role
- Support customers of an iconic global luxury retail brand
- Use your fashion sense and appreciation for exceptional service to help exclusive customers shop
- Resolve questions about their orders
- Implement white glove treatment to resolve issues
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
Requirements
- Ability to commute to our Montreal office for occasional in-office shifts and training
- At least 1 year of retail or online sales experience
- 6 months or more of customer service experience
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
- Full-time permanent role
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Paid time off (PTO) and wellness and healthcare benefits
- Great compensation package and performance bonus opportunities
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceretail experienceonline sales experienceupsellingorder resolutionproblem solvingresearch skillscommunication skills
Soft Skills
interpersonal skillsfashion senseappreciation for serviceadaptabilitycustomer-centric approach
Certifications
high school diploma