Bilingual Customer Service Representative – Spanish, English
TTEC
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $20 per hour
Job Level
About the role
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Resolve escalated or complex calls from customers
- Consult on products with compassion or resolving their issues with a smile
Requirements
- At least 1 year of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Great written and verbal communication skills in Spanish-English
- Computer experience
- High speed internet connection (>25mbps)
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Health and wellness incentives
- Tuition reimbursement
- Paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experienceproduct knowledgeservice knowledgecomputer experience
Soft skills
great written communicationgreat verbal communicationcompassionproblem-solvinginterpersonal skills
Certifications
high school diploma