ServiceNow Systems Integration Lead
Future Tech Enterprise, Inc.
ERPITSMServiceNowSQL
ServiceNow Solution Architect
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Florida, Illinois, Massachusetts, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $165,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudITSMServiceNow
About the role
- Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions.
- Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform.
- Address technical questions and objections during the sales process with confidence and clarity.
- Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals.
- Work with cross-functional teams, including professional services and product management, to develop and document solution proposals.
- Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process.
- Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships.
- Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices.
- Provide feedback to the product team to improve solutions based on customer input.
- Support marketing efforts through webinars, white papers, and other technical content as needed.
Requirements
- Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow.
- In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules.
- Hands-on experience with ServiceNow solutioning, architecture, and integrations.
- Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences.
- Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously.
- Preferred Qualifications
- Experience with Customer Service Management and CCaaS.
- Experience with CTI and IVR integrations.
- Experience with Field Service Management
- Experience with Agile/Scrum methodologies.
- Familiarity with additional ServiceNow products and modules.
- Knowledge of cloud platforms and enterprise architecture frameworks.
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowCSMFSMCCaaSITSMITOMITBMHRSDsolution architectureintegrations
Soft skills
presentation skillscommunication skillsproblem-solving skillsrelationship buildingcollaborationcustomer satisfactiontechnical advisingstakeholder engagementmulti-taskingclarity
