Lead implementations: Configure and optimize TrustArc platform modules to align with client data flows, integrations, and privacy governance frameworks.
Project manage full implementations: Create onboarding and project plan with milestones, dependencies, and acceptance criteria; manage all phases from kick-off to go-live.
Drive AI-enabled adoption: Guide clients in leveraging TrustArc’s AI-powered features (e.g., Nymity AI, automation in Data Inventory and Assessments) to enhance accuracy, efficiency, and insight generation.
Consult strategically: Translate complex privacy and risk requirements into practical platform configurations and business outcomes.
Facilitate cross-functional delivery: Coordinate Product, Engineering, and Support teams to resolve blockers and ensure timely, high-quality delivery.
Lead customer meetings: Conduct executive kick-offs, training sessions, and regular status reviews emphasizing best practices and measurable progress.
Monitor customer health: Track platform engagement, usage metrics, and adoption triggers in Salesforce; flag risks early and develop proactive success plans.
Document and improve: Maintain complete project documentation, capturing lessons learned and client feedback to continually refine implementation processes.
Collaborate on roadmap: Partner with Product and Engineering to relay customer feedback and participate in solution design discussions.
Stay current: Maintain expertise on TrustArc’s privacy, AI, and data governance offerings as well as evolving industry standards.

Requirements

5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.
Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.
Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.
Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.
Communication excellence: Executive-level presence with ability to engage both technical and business audiences.
Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.

Benefits

Health, Vision, and Dental Care (also available for partner)
Endless PTO Program
100% Work from Home
Opportunities to participate in regional philanthropic activities
Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
$2,500 active employee referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SaaS implementationsAPI integrationsSSOdata connectorsplatform configurationsAI-enabled SaaS productsproject managementdata governancetroubleshootingcustomer success

Soft skills

consultative mindsetchange managementcommunication excellencecuriosityaccountabilitycross-functional collaborationstrategic consultingexecutive presenceproblem-solvinginfluencing stakeholders

Certifications

PMP