TruPorch Homes

Operations

• Your main focus initially is to complete our Moodle-based training curriculum.
• Manage our NocoDB operational dashboard (similar to Airtable or SmartSuite).
• Help us identify bottlenecks in our work.
• Work with our US-based team to document how they currently do tasks.
• Help us track Key Performance Indicators (KPIs) and prepare simple reports that show how our improvements are working.

Junior Process Engineer, Virtual

Engineer

• Your main focus initially is to complete our Moodle-based training curriculum.
• You will need to research concepts and apply them to our specific business case to show you understand how we operate.
• Manage our NocoDB operational dashboard (similar to Airtable or SmartSuite).
• Help us identify bottlenecks in our work.
• You will research why a problem is happening and propose logical solutions to the management team.
• Work with our US-based team to document how they currently do tasks, then help create Standard Operating Procedures (SOPs) to make those tasks easier and faster.
• Help us track Key Performance Indicators (KPIs) and prepare simple reports that show how our improvements are working.

Virtual Process Engineer, US Real Estate

• Tenant & Leasing Management: Own the entire leasing process: from handling inquiries and screening tenants to preparing and managing digital lease agreements
• Be the friendly face of our company: Serve as the main contact for all tenant needs, providing excellent and professional customer service
• Manage tenant lifecycle: Skillfully coordinate smooth move-ins and move-outs, including inspections and security deposit returns
• Ensure timely payments: Oversee rent collection and professionally manage the eviction process when necessary, following all procedures
• Maintenance & Project Coordination: Command the maintenance workflow: Receive, prioritize, and dispatch our maintenance team and vendors to resolve property issues
• Run the projects: Coordinate property turnovers and minor renovations, creating schedules and ensuring they stay on track and within budget
• Be the resource manager: Order supplies and materials needed for jobs, manage vendor relationships, and ensure our team has what they need to succeed
• Operations & Admin Support: Be the keeper of records: Maintain perfectly organized digital files for all properties, tenants, and work orders in our property management software
• Watch the budget: Track all maintenance and project expenses, review invoices, and help us run a cost-efficient operation

Property Operations Coordinator

• Own the entire leasing process: from handling inquiries and screening tenants to preparing and managing digital lease agreements.
• Serve as the main contact for all tenant needs, providing excellent and professional customer service.
• Skillfully coordinate smooth move-ins and move-outs, including inspections and security deposit returns.
• Oversee rent collection and professionally manage the eviction process when necessary, following all procedures.
• Receive, prioritize, and dispatch our maintenance team and vendors to resolve property issues.
• Coordinate property turnovers and minor renovations, creating schedules and ensuring they stay on track and within budget.
• Maintain perfectly organized digital files for all properties, tenants, and work orders in our property management software.
• Track all maintenance and project expenses, review invoices, and help us run a cost-efficient operation.

Property Operations Coordinator – US Real Estate

Executive Assistant

• Act as the gatekeeper for the leadership team's calendars
• Manage and coordinate all domestic travel arrangements for the leadership team
• Serve as a central point of coordination for the team
• Handle all administrative logistics for team-wide meetings and events
• Act as the first point of contact for all non-emergency tenant communications
• Proactively manage the entire lease renewal process
• Manage the full leasing lifecycle when vacancies occur
• Coordinate all non-emergency maintenance requests between tenants and the maintenance team
• Maintain meticulous and up-to-date digital tenant files in Google Drive
• Send rent payment reminders and manage follow-ups for late payments according to company policy

Junior Process Engineer, Virtual

Virtual Process Engineer, US Real Estate

Property Operations Coordinator

Property Operations Coordinator – US Real Estate

Virtual Executive Assistant, Operations Coordinator