Trupanion

General Counsel

• Partnering with U.S. insurance regulators on regulatory matters, including inquiries, market conduct examinations, and financial examinations
• Further enhancing strong relationships with U.S. regulators
• Lead a team of regulatory attorneys and compliance professionals
• Collaborate with our actuarial and finance teams to design and file new products, product changes, and financial statements
• Ensuring compliance with applicable federal and state insurance laws and regulations
• Oversee team licensing individuals and entities
• Assisting with audits, both internally and of our business partners
• Partnering with business owners to design and implement business initiatives in a fully compliant manner that achieves the company’s objectives
• Overseeing governance for insurance companies (underwriters and agencies)

Deputy General Counsel – Regulatory

Sales

• Visit veterinary practices
• Build relationships with veterinary practices
• Educate hospital staff on the advantages of having insured clients and how to incorporate this into their workflow
• Complete administrative work from a home office

Veterinary Sales Associate, Part-time

Customer Retention Specialist

• Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email
• Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines
• Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention
• De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values
• Educate pet parents on the lifetime value of coverage to empower informed decision-making
• Build authentic connections by tailoring your communication style to meet individual customer needs
• Thrive in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows
• Navigate multiple systems and tools to deliver seamless and efficient member experience
• Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
• Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates
• Engage in on camera video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture

Deputy General Counsel – Regulatory

Veterinary Sales Associate, Part-time

Spanish Bilingual Customer Retention Specialist