FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Partner Support Coordinator – Bilingual
TrupanionCustomer support coordinator at Trupanion assisting partners through various channels. Focus on customer service and handling high-volume communications in a dynamic environment.
About the role
Key responsibilities & impact- Provide real-time assistance by phone, email, and chat across all partner channels.
- Manage a high volume of inbound and outbound communications in a queue-based environment.
- Resolve technical and operational issues, and escalate when necessary.
- Provide accurate information about products, coverages, policies, claims, and Trupanion partner programs.
- Conduct thorough research to propose tailored solutions for complex situations.
- Demonstrate professionalism, sound judgment, and a solution-focused approach in varied contexts.
- Collaborate closely with internal teams to ensure a smooth and consistent partner experience.
- Consistently meet or exceed productivity, quality, and partner satisfaction targets.
Requirements
What you’ll need- Bilingual in French and English required (Quebec French is a significant asset).
- Minimum of two years' experience in a contact centre focused on customer service or partner support.
- At least two years' experience providing high-volume, multichannel support (phone, email, chat).
- Experience in veterinary services, pet insurance, or healthcare is an asset.
Benefits
Comp & perks- Employer-paid supplemental group insurance for you and your family.
- Partnership with Wealthsimple for retirement savings (RRSP, pension, etc.).
- Four weeks paid vacation.
- Five weeks paid sabbatical after five years of service.
- Employer-paid medical insurance for a pet (dog or cat).
- Paid volunteer days to support non-profit organizations.
- Open, welcoming, and pet-friendly work environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
bilingualcustomer servicepartner supportmultichannel supporttechnical issue resolutionoperational issue resolutionresearch skillssolution-focused approachproduct knowledgeclaims processing
Soft Skills
professionalismsound judgmentcollaborationcommunicationproblem-solvingadaptabilitytime managementattention to detailempathycustomer satisfaction