Veterinary Partner Support Coordinator, French Bilingual

Trupanion

Partner Support Coordinator in charge of providing real-time support to Trupanion's veterinary partners via phone, email, and chat. Responsible for building relationships and enhancing customer experience.

Posted 7/9/2026full-timeLewiston • Maine • 🇺🇸 United StatesJuniorMid-Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing real-time support in a high-volume, multi-channel environment, with a strong focus on customer satisfaction and effective communication. Proficient in navigating complex situations and collaborating cross-functionally to enhance partner experiences.

Highest-signal resume keywords

Bilingual In English And FrenchCustomer Support ExperienceHigh-Volume Communication ManagementTechnical Troubleshooting SkillsVeterinary Or Pet Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical TroubleshootingMulti-Channel CommunicationResearch SkillsAttention To Detail

Soft Skills

Verbal CommunicationWritten CommunicationProfessionalismSound JudgmentSolutions-Oriented Mindset

Tools & Technologies

Phone SystemCRMExcelInternal Programs

Industry Keywords

VeterinaryPet InsuranceHealthcare

About the role

Key responsibilities & impact

Provide real-time support via phone, email, and chat across all partner channels.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Troubleshoot technical and process-related issues, escalating when appropriate.
Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs.
Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns.
Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset.
Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
Consistently meet or exceed productivity, quality, and customer satisfaction metrics.

Requirements

What you’ll need

Bilingual in English and French is required (Quebec French preferred)
At least 2 years of experience in a customer or partner-facing contact center environment.
Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues.
Experience in the veterinary, pet insurance, or healthcare industry is a plus!
Exceptional verbal and written communication skills.
Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs.
Strong attention to detail and ability to follow standard operating procedures.

Benefits

Comp & perks

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.