Truleo

Customer Success Manager

Truleo

full-time

Posted on:

Origin:  • 🇺🇸 United States • South Carolina

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Salary

💰 $125,000 per year

Job Level

Mid-LevelSenior

About the role

  • Develop strategies for customer growth, adoption, and retention
  • Build strong, long-term relationships with departments by providing consistent value and proactive support
  • Review customer feedback, track feature requests, and share insights with product and engineering teams
  • Drive the resolution of any escalations and ensure customers remain updated on progress
  • Identify risks and red flags early and collaborate internally to create action plans
  • Partner with customers to define and achieve their goals using TRULEO’s platform
  • Analyze engagement data and customer metrics to measure success and guide improvement
  • Share customer wins, adoption stories, and updates with company leadership

Requirements

  • 3+ years of experience in Customer Success or Account Management at a tech startup
  • Proven track record of building and nurturing strong customer relationships
  • Skilled at defining customer goals and creating clear action plans to achieve them
  • Highly adaptable, self-motivated, and able to thrive in a fast-paced environment
  • Excellent communication and problem-solving skills, with a customer-first mindset
  • Willingness to occasionally travel on-site with customers and attend conferences
  • Must be based in Greenville, SC