TruBridge

Customer Success Manager

• Collaborate and communicate with TruBridge clients to ensure a successful client experience
• Partner with clients to understand their data, goals, challenges, organizational structure, and key business drivers
• Maintain and manage relationships with multiple clients
• Collaborate with other business units and internal teams to ensure client satisfaction
• Serve as a point of contact for customers via meetings, emails, and escalation resolution
• Ensure customer emails are addressed within 24 hours with a timeline or resolution
• Facilitate project plan timelines and communicate with the customer
• Drive process improvements and identify challenges and revenue opportunities
• Identify upsell opportunities and connect Client Executive with the client
• Provide high level value and customer service and resolve issues efficiently
• Perform additional projects and job duties as assigned

Customer Success Consultant

• The Indirect Tax Consultant is responsible for preparing and filing indirect taxes, including sales & use tax, property taxes, and business licenses.
• Examines, analyzes, and interprets accounting and financial records to prepare reports and filings.
• Provides recommendations on new filings.
• Determines and calculates tax implications and develops strategies for minimizing liability.
• Stays current on federal, state, and local tax legislation to ensure compliance.
• File multi-state sales tax returns
• Reconcile tax-related general ledger accounts
• Prepare and file property tax returns
• Maintain compliance with local business license requirements
• Research taxability of products and services
• Monitor changes in the sales tax laws and assess impact on the company
• Assist with sales and use, property and other local tax audits
• Manage state, county, and city tax registrations and renewals
• Assist with corporate income tax provision and returns information requests
• Assist with corporate income tax audits
• Support ad hoc tax and finance projects
• Maintain organized records of tax filings, correspondence, and supporting schedules

Senior Indirect Tax Analyst

Auditor

Inpatient Auditor, Cardiovascular Coding and Auditing

Customer Support

Customer Service Representative

Financial Planning and Analysis

• Define the overall vision in partnership with Product Strategy and General Manager.
• Translate the vision into user stories and drive items to implement.
• Manage and prioritize the backlog to ensure it is stocked with clearly expressed items that help reach the product goal.
• Be a liaison between product and development, explaining and translating the how and why.
• Collect feedback from users, customers, and stakeholders on the product increments.
• Manage interdependencies between squad/team.
• Enable collaboration, removing impediments to empower the squad to find solutions.
• Take ownership of the work product; have hard conversations, build trust, and pivot when needed.
• Travel to client sites and conferences to lead discussions around the product roadmap and collect user feedback for improvement.
• Planning and delivery of presentations to clients and potential customers leading to growth and adoption of the product.

Product Owner, Product Squad, Financial & Admin Unit

Insurance

• Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization
• Identifies solutions that address billing issues and presents appropriate resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Customer Success Consultant

Senior Indirect Tax Analyst

Inpatient Auditor, Cardiovascular Coding and Auditing

Customer Service Representative

Product Owner, Product Squad, Financial & Admin Unit

Medical Insurance Biller