Customer Engagement Specialist
Avēsis
Customer Success Consultant
TruBridge
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate and communicate with TruBridge clients to ensure a successful client experience
- Partner with clients to understand their data, goals, challenges, organizational structure, and key business drivers
- Maintain and manage relationships with multiple clients
- Collaborate with other business units and internal teams to ensure client satisfaction
- Serve as a point of contact for customers via meetings, emails, and escalation resolution
- Ensure customer emails are addressed within 24 hours with a timeline or resolution
- Facilitate project plan timelines and communicate with the customer
- Drive process improvements and identify challenges and revenue opportunities
- Identify upsell opportunities and connect Client Executive with the client
- Provide high level value and customer service and resolve issues efficiently
- Perform additional projects and job duties as assigned
Requirements
- Strong analytical and problem-solving skills required
- Exceptional written, verbal, and interpersonal communication skills required
- Excellent client-facing and presentation skills
- Professional demeanor required
- Strong organizational, multi-tasking, and time-management skills
- Must be detail oriented and able to follow through on issues to resolution
- Must be able to act both independently and as a team member
- Bachelor’s Degree, or equivalent, preferred
- 4+ years Client/Account management or related experience
- General understanding of project management procedures
- Proficient in Microsoft Word, Outlook, and Excel
