Customer Success Manager

• Collaborate and communicate with TruBridge clients to ensure a successful client experience
• Partner with clients to understand their data, goals, challenges, organizational structure, and key business drivers
• Maintain and manage relationships with multiple clients
• Collaborate with other business units and internal teams to ensure client satisfaction
• Serve as a point of contact for customers via meetings, emails, and escalation resolution
• Ensure customer emails are addressed within 24 hours with a timeline or resolution
• Facilitate project plan timelines and communicate with the customer
• Drive process improvements and identify challenges and revenue opportunities
• Identify upsell opportunities and connect Client Executive with the client
• Provide high level value and customer service and resolve issues efficiently
• Perform additional projects and job duties as assigned

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