TruBridge

QA Engineer

• Conducts quality assurance audits on TruBridge employees, or sub-contracted staff.
• Present findings to the auditee.
• Summarize findings, and report to Management.
• Develop training materials.
• Conduct presentations to audited staff for further development.
• Assists in developing training plans for clients, TruBridge employees, and sub-contracted employees.

Quality Assurance Specialist

Account Executive

• Act as the primary commercial contact for all accounts within the assigned territory.
• Develop and execute territory plans aligned with TruBridge’s strategic priorities.
• Lead full-cycle sales activities: qualification, discovery, solution alignment, proposal development, negotiation, and close.
• Drive new business acquisition and manage renewals, cross-sell, and upsell opportunities across the TruBridge portfolio.
• Serve as a trusted advisor to clients, understanding their business needs and aligning TruBridge solutions to deliver value.
• Partner closely with Business Units, Finance, Legal, and the Regional Business Development Executive (RBDE) to advance deals and ensure seamless execution.
• Represent TruBridge at industry events, conferences, and client meetings as needed.

Enterprise Account Executive – Northwest

Medical Billing and Coding

• Investigates, analyzes, and resolves consumer and commercial billing issues
• Documents and reports on billing complaints against the organization
• Adjusts customer accounts as necessary

Medical Billing and Follow Up

Claims Specialist

• Prepares and submits hospital, hospital-based physician and clinic claims to third-party insurance carriers either electronically or by hard copy billing
• Secures needed medical documentation required or requested by third party insurances
• Follows up with third-party insurance carriers on unpaid claims till claims are paid or only self-pay balance remains
• Processes rejections by either making accounts private or correcting any billing error and resubmitting claims to third-party insurance carriers
• Responsible for consistently meeting production and quality assurance standards
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities
• Protects customer information by keeping all information confidential
• Processes miscellaneous paperwork
• Ability to work with high profile customers with difficult processes
• May regularly be asked to help with team projects
• Ensure all claims are submitted daily with a goal of zero errors
• Timely follow up on insurance claim status
• Reading and interpreting an EOB (Explanation of Benefits)
• Respond to inquiries by insurance companies
• Denial Management
• Meet with Billing Manager/Supervisor to discuss and resolve reimbursement issues or billing obstacles
• Review late charge reports and file corrected claims or write off charges as per client policy
• Review reports identifying readmissions or overlapping service dates and ignore, merge, or split-bill according to the payer’s rules and the client’s policy
• Review credit reports, resolve credits belonging to a payer when able, and submit a listing of credits to the facility as required by the payer

Claims Processor – UB-04, HCFA 1500

• Investigates customer billing issues
• Analyzes consumer and commercial billing complaints
• Resolves billing issues and documents findings
• Negotiates and authorizes settlements within limits

Medical Billing and Denial Follow Up

• Handle medical coding and data entry / abstraction for various types of Hospital visits: Inpatient, Outpatient, Ambulatory, Surgery, Emergency and Special Procedures.
• Accurately assign ICD-10-CM and PCS primary and secondary diagnoses and procedure codes.
• Correctly assign modifiers to chargemaster items and coder assigned CPT codes as applicable.
• Correctly assign CPT codes to outpatient procedures consistent with client contract.
• Correctly assign diagnosis codes and appropriate E&M facility levels.
• Ability to create compliant physician queries and review claims for medical necessity.
• Provide excellent customer service to clients and teammates.

Coder – IP Facility, CABG/Heart Cath

Manager

• Analyze existing RCM workflows to identify inefficiencies, bottlenecks, and improvement opportunities
• Drive Lean Six Sigma or other structured problem-solving methodologies to streamline processes
• Work with Operations, Training, and IT teams to implement process enhancements
• Conduct time-motion studies, process mapping, and root cause analysis
• Monitor and report on process KPIs and recommend actions for continuous improvement
• Create and maintain Standard Operating Procedures (SOPs)
• Oversee the execution of audit plans and conduct quality audits
• Collaborate with training teams to address identified gaps
• Prepare and present quality dashboards and reports to internal stakeholders
• Partner with internal teams to ensure adherence to SLA, compliance, and customer satisfaction goals
• Support the design of new workflows that align with compliance and regulatory standards
• Drive a culture of accountability and operational excellence across teams

Assistant Manager – Process Excellence

Engineer

• Provide expert support and maintenance for Mirth Connect.
• Troubleshooting, configuring, and optimizing Mirth Connect implementations.
• Ensure seamless data exchange between healthcare systems.
• Work with Interface Department on technical issues.
• Collaborate with healthcare providers and staff to understand needs and develop effective solutions.
• Monitor, analyze Mirth Connect performance, and implement improvements.
• Document workflows, configurations, and support procedures.

Interface Engineer – Consultant

• Contribute to the organizational training and development strategy
• Play a key role in shaping the training and development requirements
• Planning trainings for new hires and existing staff
• Designing and implementing training programmes
• Meet and greet new hires
• Periodically review of training content
• Validate batch reports and help conduct OJT reviews
• Handling internal BI of the training team
• Track and share weekly updates
• Address any training grievances
• Planning for KT calls
• Follow escalation process for trainees

Assistant Manager, RCM Training

Accounts Receivable

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services.
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference.
• Record after-call actions and perform post-call analysis for the claim follow-up.
• Provide accurate information to the insurance company, research available documentation including authorization, physician notes, medical documentation on PM system, interpret explanation of benefits received, etc. prior to making the call.
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments.
• Comply with all reimbursement and billing procedures for regulatory, third party, and insurance compliance norms.
• Responsible for meeting daily/weekly productivity and quality reasonable work expectations.
• Claim processing and submission.
• Submit the claim to insurance companies to receive payment for services rendered by a healthcare provider.
• Taking denial status from various insurance carriers
• Checking eligibility and verification of policy
• Analysis of the data
• Converting denials into payments
• Follow Health Insurance Portability and Accountability Act (HIPAA)
• Account follow up on fresh claims, denials, and appeals.
• Checking the claim status as per their suspension and denials
• Achieving weekly/monthly production and audit target

Accounts Receivable Analyst

Technical Writer

• Responsible for developing clear, accurate, and engaging written content
• Partner closely with cross-functional teams to translate complex concepts into user-friendly content
• Ensure materials are aligned with brand standards, regulatory requirements, and best practices

Technical Content Writer

Communications

• Develop a deep understanding of the products
• Create high-quality technical videos and written content in an environment with changing priorities and tight deadlines
• Create interactive self-guided training courses using video and written content
• Analyze stories, requirements, use the products, and communicate with SMEs and stakeholders to gather information for content creation
• Manage multiple projects from beginning to end
• Create content independently and in collaboration
• Use best practices and consistency in content creation
• Gather documentation review feedback and implement improvements
• Participate in documentation planning, publishing, process refinement, and improvement initiatives

Technical Communication Specialist

Systems Engineer

• Bridge the communication between market needs and the development teams.
• Design and guide development of TruBridge company applications.
• Support the analysis, design, and specification activities and deliverables for product development.
• Work as part of a remote team that’s encouraged to push boundaries and look at things differently.

Business Systems Analyst II

• Act as the primary commercial contact for all accounts within the assigned territory.
• Develop and execute territory plans aligned with TruBridge’s strategic priorities.
• Lead full-cycle sales activities: qualification, discovery, solution alignment, proposal development, negotiation, and close.
• Drive new business acquisition and manage renewals, cross-sell, and upsell opportunities across the TruBridge portfolio.
• Build and maintain a robust pipeline through proactive prospecting and relationship management.
• Serve as a trusted advisor to clients, understanding their business needs and aligning TruBridge solutions to deliver value.
• Support client success initiatives to ensure long-term satisfaction and retention.
• Conduct structured discovery to understand clinical, financial, and operational requirements.
• Partner closely with Business Units, Finance, Legal, and the Regional Business Development Executive (RBDE) to advance deals and ensure seamless execution.
• Coordinate with internal teams to deliver integrated solutions and resolve client issues promptly.
• Reinforce TruBridge’s enterprise-level positioning in community and rural healthcare markets.
• Represent TruBridge at industry events, conferences, and client meetings as needed.

Enterprise Sales Executive

DevOps Engineer

• Design, build, and maintain robust CI CD pipelines using Azure DevOps.
• Implement and manage Infrastructure as Code using Bicep.
• Manage and optimize Azure services including App Services, Azure SQL Database.
• Automate infrastructure provisioning, configuration, security hardening, and monitoring.
• Partner closely with development, operations, and security teams.
• Troubleshoot complex production issues, perform root cause analysis.
• Contribute to DevOps standards, tooling decisions, and process improvements.
• Mentor junior engineers and provide guidance during incidents and operational reviews.