TruBridge

Client Partner

• Lead executive relationships for top enterprise clients
• Drive value realization across TruBridge’s revenue cycle management services, EHR, and third-party solutions
• Develop and implement client success and recovery plans with retention, satisfaction, risk-reduction, and growth objectives
• Maintain knowledge of client organizations and healthcare environments
• Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators
• Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities
• Align qualified clients with the TruBridge reference program
• Lead executive performance reviews, translating revenue cycle data into actions improving cash collections, accounts receivable, denial outcomes, billing effectiveness, and financial health
• Lead cross-functional Financial Health teams and subject matter experts in diagnosing challenges and executing corrective action plans
• Serve as executive escalation point for material revenue cycle management service and performance issues
• Own client relationships and execution, with accountability for retention, renewal readiness, satisfaction, risk reduction, and responsible growth
• Manage client risks, mitigation plans, accountable owners, deadlines, and escalations
• Identify and qualify upsell and cross-sell opportunities and partner with sales
• Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
• Comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations
• Perform other job-related duties as required

Strategic Client Manager