TruBridge

Human Resources

• Coordinate with the Payroll Processing team to ensure accurate and timely monthly payroll.
• Maintain and update employee records for payroll processing, including: New joiner data, Termination details, Promotions and salary revisions, Compensation changes, Attendance and overtime reports, Referral bonus reports, Other payroll-related data.
• Oversee statutory compliance filings and ensure timely payments (PF, ESIC, PT, Bonus, LWF, Gratuity, etc.).
• Handle employee queries related to payroll and statutory compliance.
• Manage PF requests approval and exit date updates in the portal.
• Collaborate with Chartered Accountants, Finance, and Audit teams for payroll validation and compliance checks.

HR Executive

Auditor

• Responsible for reviewing, analyzing and resolving discrepancies in claim payments.
• Works closely with team members and the client to ensure contract information is provided.
• Proactively researches and identifies claim reimbursement discrepancies.
• Reviews and interprets payer contracts and ensures accurate modeling.
• Works with payors through verbal, online and/or written communication to correct underpayments on claims.
• Manages Contract Management processes for multiple clients.
• Maintains tracking system and reporting on appeals and under payment recoupments.

Contract Management Auditor

Accounts Receivable

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post-call analysis for the claim follow-up
• Provide accurate information to the insurance company, research available documentation including authorization, physician notes, medical documentation on PM system, interpret explanation of benefits received, etc. prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments
• Comply with all reimbursement and billing procedures for regulatory, third party, and insurance compliance norms
• Responsible for meeting daily/weekly productivity and quality reasonable work expectations
• Claim processing and submission
• Submit the claim to insurance companies to receive payment for services rendered by a healthcare provider
• Taking denial status from various insurance carriers
• Checking eligibility and verification of policy
• Account follow up on fresh claims, denials, and appeals
• Checking the claim status as per their suspension and denials
• Achieving weekly/monthly production and audit target

Account Receivable Analyst

Billing Specialist

• Ensure timely, accurate, and compliant billing operations
• Analyze billing data, metrics, and processes
• Support financial reporting and investigate discrepancies
• Recommend improvements to optimize revenue collection and reduce errors
• Collaborate across teams to resolve complex billing issues
• Ensure invoices reflect negotiated payment terms and conditions
• Provide billing data and analysis to support financial statements or projections.

Billing Associate

Operations

• Abstracts clinical information from a variety of medical records, charts and documents
• Assigns appropriate ICD-10 and/or CPT-4 codes to patient records according to established procedures
• Works with coding databases and confirms DRG and CPT assignments
• Inputs and maintains data on procedures required for state or other reporting

IP/OBS/OPS Facility Coder

Customer Success Manager

• Maintain and manage relationships with multiple clients
• Collaborate with other business units and/or internal teams to ensure client satisfaction
• Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution
• Ensure communication between client and internal teams
• Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented
• Responsible for facilitating project plan timelines and communicating with the customer
• Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers
• Identify upsell opportunities and connect Client Executive with the client
• Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues
• Perform additional projects and job duties as assigned

Customer Success Consultant

Customer Support

• Be proficient in the de-escalation on calls and handle patient escalated calls
• Be proficient in working directly in multiple client systems where applicable
• Be proficiency in all communication channels including Web Chat
• Has the ability to effectively communicate information to various team members
• Ability to be mentor for new employees to help them be successful within first 60 days of new hire
• Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)

Customer Service Representative

• Abstracts clinical information from medical records, charts, and documents
• Assigns appropriate ICD-10 and/or CPT-4 codes to patient records
• Inputs and maintains data on procedures for state reporting

OBS/OPS Coder

• Lead and support CoE operations initiatives focused on process optimization, system enhancements, and automation.
• Collaborate with cross-functional teams to resolve complex billing and contract-related inquiries, ensuring accuracy and compliance with financial policies and standards.
• Assist with ERP system implementation, including testing, documentation, and training to support billing functionality and integration.
• Review and refine standard operating procedures (SOPs) to improve efficiency, accuracy, and scalability of billing processes.
• Provide mentorship and cross-training to team members, fostering skill development and knowledge sharing.
• Serve as a backup resource for CoE team, supporting daily operations and ensuring continuity during peak periods or absences.
• Analyze billing trends and metrics to identify opportunities for improvement and support strategic decision-making.
• Contribute to project workstreams and initiatives led by the CoE team, ensuring alignment with organizational goals and compliance requirements.
• Support the development of financial reports and projections by providing accurate billing data and insights.

Billing Analyst

Project Manager

• Oversee transformative initiatives through system enhancements, process optimization, and automation
• Ensure accurate financial transactions and support operational excellence
• Maintain strong cross-functional collaboration
• Assist in system implementation and backup to Billing Providers and Billing Representatives
• Drive process improvement and documentation of billing workflows
• Act as primary contact for billing-related matters for customers and internal stakeholders
• Provide feedback to management related to findings during billing review

Billing Project Analyst

Account Manager

• Manage complex client relationship(s) and advocate for the client
• Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership across the client organization
• Oversee all engagements with the client to achieve consistency in strategy, messaging and quality of interaction, adjust contractual scope as appropriate.
• Provide oversight of implementation delivery to ensure that value is delivered to the client as committed
• Continuously grow the reference-ability of the client and ensure clients actively promote the value of the client relationship
• Establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes and contractual interactions
• Serve as the escalation point and facilitate resolution of issues requiring executive attention
• Manage the overall execution and relationships within assigned clients.
• Track and report client status, outlining clients at risk and where additional opportunities for sales exist.
• Work with consulting to define an optimal strategy for clients to enhance efficiency and profitability.
• Building and maintaining strategic partnerships at all levels of the organization in addition to overseeing all company related engagements, growing overall reference-ability, driving value, maintaining and advancing growth strategies and revenue and managing daily operational processes and interactions.
• Coordinate with TruBridge Financial Health to create an optimal client experience between business units.

Strategic Account Manager

• Collaborate and communicate with TruBridge clients to ensure a successful client experience
• Partner with clients to understand their data, goals, challenges, organizational structure, and key business drivers
• Maintain and manage relationships with multiple clients
• Collaborate with other business units and internal teams to ensure client satisfaction
• Serve as a point of contact for customers via meetings, emails, and escalation resolution
• Ensure customer emails are addressed within 24 hours with a timeline or resolution
• Facilitate project plan timelines and communicate with the customer
• Drive process improvements and identify challenges and revenue opportunities
• Identify upsell opportunities and connect Client Executive with the client
• Provide high level value and customer service and resolve issues efficiently
• Perform additional projects and job duties as assigned

• The Indirect Tax Consultant is responsible for preparing and filing indirect taxes, including sales & use tax, property taxes, and business licenses.
• Examines, analyzes, and interprets accounting and financial records to prepare reports and filings.
• Provides recommendations on new filings.
• Determines and calculates tax implications and develops strategies for minimizing liability.
• Stays current on federal, state, and local tax legislation to ensure compliance.
• File multi-state sales tax returns
• Reconcile tax-related general ledger accounts
• Prepare and file property tax returns
• Maintain compliance with local business license requirements
• Research taxability of products and services
• Monitor changes in the sales tax laws and assess impact on the company
• Assist with sales and use, property and other local tax audits
• Manage state, county, and city tax registrations and renewals
• Assist with corporate income tax provision and returns information requests
• Assist with corporate income tax audits
• Support ad hoc tax and finance projects
• Maintain organized records of tax filings, correspondence, and supporting schedules

Senior Indirect Tax Analyst

Inpatient Auditor, Cardiovascular Coding and Auditing

Insurance

• Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization
• Identifies solutions that address billing issues and presents appropriate resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Medical Insurance Biller

Financial Planning and Analysis

• Define the overall vision in partnership with Product Strategy and General Manager.
• Translate the vision into user stories and drive items to implement.
• Manage and prioritize the backlog to ensure it is stocked with clearly expressed items that help reach the product goal.
• Be a liaison between product and development, explaining and translating the how and why.
• Collect feedback from users, customers, and stakeholders on the product increments.
• Manage interdependencies between squad/team.
• Enable collaboration, removing impediments to empower the squad to find solutions.
• Take ownership of the work product; have hard conversations, build trust, and pivot when needed.
• Travel to client sites and conferences to lead discussions around the product roadmap and collect user feedback for improvement.
• Planning and delivery of presentations to clients and potential customers leading to growth and adoption of the product.

HR Executive

Contract Management Auditor

Account Receivable Analyst

Billing Associate

IP/OBS/OPS Facility Coder

Customer Success Consultant

Customer Service Representative

OBS/OPS Coder

Billing Analyst

Billing Project Analyst

Strategic Account Manager

Customer Success Consultant

Senior Indirect Tax Analyst

Inpatient Auditor, Cardiovascular Coding and Auditing

Customer Service Representative

Medical Insurance Biller

Product Owner, Product Squad, Financial & Admin Unit