TruBridge

Project Manager

• Oversee transformative initiatives through system enhancements, process optimization, and automation
• Ensure accurate financial transactions and support operational excellence
• Maintain strong cross-functional collaboration
• Assist in system implementation and backup to Billing Providers and Billing Representatives
• Drive process improvement and documentation of billing workflows
• Act as primary contact for billing-related matters for customers and internal stakeholders
• Provide feedback to management related to findings during billing review

Billing Project Analyst

Account Manager

• Manage complex client relationship(s) and advocate for the client
• Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership across the client organization
• Oversee all engagements with the client to achieve consistency in strategy, messaging and quality of interaction, adjust contractual scope as appropriate.
• Provide oversight of implementation delivery to ensure that value is delivered to the client as committed
• Continuously grow the reference-ability of the client and ensure clients actively promote the value of the client relationship
• Establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes and contractual interactions
• Serve as the escalation point and facilitate resolution of issues requiring executive attention
• Manage the overall execution and relationships within assigned clients.
• Track and report client status, outlining clients at risk and where additional opportunities for sales exist.
• Work with consulting to define an optimal strategy for clients to enhance efficiency and profitability.
• Building and maintaining strategic partnerships at all levels of the organization in addition to overseeing all company related engagements, growing overall reference-ability, driving value, maintaining and advancing growth strategies and revenue and managing daily operational processes and interactions.
• Coordinate with TruBridge Financial Health to create an optimal client experience between business units.

Strategic Account Manager

Customer Success Manager

• Collaborate and communicate with TruBridge clients to ensure a successful client experience
• Partner with clients to understand their data, goals, challenges, organizational structure, and key business drivers
• Maintain and manage relationships with multiple clients
• Collaborate with other business units and internal teams to ensure client satisfaction
• Serve as a point of contact for customers via meetings, emails, and escalation resolution
• Ensure customer emails are addressed within 24 hours with a timeline or resolution
• Facilitate project plan timelines and communicate with the customer
• Drive process improvements and identify challenges and revenue opportunities
• Identify upsell opportunities and connect Client Executive with the client
• Provide high level value and customer service and resolve issues efficiently
• Perform additional projects and job duties as assigned

Customer Success Consultant

• The Indirect Tax Consultant is responsible for preparing and filing indirect taxes, including sales & use tax, property taxes, and business licenses.
• Examines, analyzes, and interprets accounting and financial records to prepare reports and filings.
• Provides recommendations on new filings.
• Determines and calculates tax implications and develops strategies for minimizing liability.
• Stays current on federal, state, and local tax legislation to ensure compliance.
• File multi-state sales tax returns
• Reconcile tax-related general ledger accounts
• Prepare and file property tax returns
• Maintain compliance with local business license requirements
• Research taxability of products and services
• Monitor changes in the sales tax laws and assess impact on the company
• Assist with sales and use, property and other local tax audits
• Manage state, county, and city tax registrations and renewals
• Assist with corporate income tax provision and returns information requests
• Assist with corporate income tax audits
• Support ad hoc tax and finance projects
• Maintain organized records of tax filings, correspondence, and supporting schedules

Senior Indirect Tax Analyst

Auditor

Inpatient Auditor, Cardiovascular Coding and Auditing

Customer Support

Customer Service Representative

Insurance

• Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization
• Identifies solutions that address billing issues and presents appropriate resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Medical Insurance Biller

Financial Planning and Analysis

• Define the overall vision in partnership with Product Strategy and General Manager.
• Translate the vision into user stories and drive items to implement.
• Manage and prioritize the backlog to ensure it is stocked with clearly expressed items that help reach the product goal.
• Be a liaison between product and development, explaining and translating the how and why.
• Collect feedback from users, customers, and stakeholders on the product increments.
• Manage interdependencies between squad/team.
• Enable collaboration, removing impediments to empower the squad to find solutions.
• Take ownership of the work product; have hard conversations, build trust, and pivot when needed.
• Travel to client sites and conferences to lead discussions around the product roadmap and collect user feedback for improvement.
• Planning and delivery of presentations to clients and potential customers leading to growth and adoption of the product.